Archived: Eaton Place

The people we spoke with told us their relatives were treated with respect and they were involved in their care options and were able to contribute to discussion about the way in which the service was provided to them.

Both people told us that the staff at the home kept contact with them to update them on any incidents or appointments that their relatives had. One person said 'I am involved in setting the individual targets'.

People receiving the service had a written plan of care which was periodically reviewed and amended if necessary. One person said 'There are plenty of options and the activities are sufficient. My relative also gets one-to-one care to assist them'.

There were positive comments about the staff. The relatives we spoke with told us 'The staff are excellent, courteous and always helpful', 'The staff are very pleasant and dedicated' and 'I couldn't fault the staff'.

There was an effective complaints system available, in case anyone wished to raise a complaint. None of the people we spoke with had raised a compliant but felt minor issues were dealt with effectively.

There were appropriate quality monitoring and auditing processes to help the service provide consistent care of a good quality.

People using this service gave us very positive comments about the care and support provided by Praxis care. One person told us; 'I receive care and help when I need it that is very good; they are all lovely here and helpful.'

People's relatives told us they were kept involved in making decisions about their relatives care when necessary. One person's relative told us; 'The staff have been great. They have been very patient with 'X', they know 'X' so well.'

Both males and females were accommodated however people told us that staff always respected their need for privacy and dignity. One person told us: 'I like the staff, they are all very nice. They help me go to places each day.' People who used the service and relatives spoken with were confident that any concerns they had would be dealt with appropriately. Comments used to describe the staff included: 'Very helpful and kind', 'very helpful' and 'are always respectful.'