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Dimensions Bracknell Domiciliary Care Office Good


Inspection carried out on 17 October 2017

During a routine inspection

This inspection took place on 17 and 18 October 2017 and was announced. We gave the registered manager 48 hours' notice because the location provides a domiciliary care service and we needed to make sure someone would be in the office. This was the first inspection of the location since it was added to the provider's registration on 9 December 2016.

Dimensions Bracknell Domiciliary Care Office is a domiciliary care service providing personal care to people in their own homes. The people they support have learning disabilities and/or autistic spectrum disorder.

At the time of our inspection the service was supporting a total of 243 people. Of those, 64 people were supported with personal care needs. Fifteen people were living in their own flats or houses. The remaining 49 people were living in supported living settings in 15 different houses. In supported living settings people’s care and housing are provided under separate contract agreements. Not everyone using Dimensions Bracknell Domiciliary Care Office received a regulated activity. The Care Quality Commission (CQC) only inspects the service being received by people provided with ‘personal care’, help with tasks related to personal hygiene and eating. In addition, CQC does not regulate any premises used for supported living, this inspection only looked at people’s personal care and support.

The service had a registered manager as required. A registered manager is a person who has registered with the CQC to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated regulations about how the service is run. The registered manager was present and assisted us during the inspection.

We have recommended that the provider review their duty of candour policy to ensure it provides accurate information to staff. We have also recommended that future ongoing staff training be updated in line with the latest best practice guidelines for social care staff.

People were protected from the risks of abuse. Some staff recruitment issues were identified, but were dealt with by the registered manager before the end of the inspection. People and their relatives confirmed people were encouraged and supported to maintain and increase their independence.

People were treated with care and kindness. They were consulted about their support and could change how things were done if they wanted to. People were treated with respect and their dignity was upheld. This was confirmed by people and the relatives who gave us their views.

People received care and support that was personalised to meet their individual needs. People were supported to maintain relationships with those important to them. The service provided access to local events to enhance social activities. This meant people had access to activities that took into account their individual interests and links with different communities.

People received effective care and support from staff who knew them well and were well trained. They told us staff had the training and skills they needed when providing their care and support. People received effective health care and support. Medicines were stored and handled correctly and safely.

People mostly knew how to complain and knew the process to follow if they had concerns. People's rights to make their own decisions were protected. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

Where people were potentially being deprived of their liberty, the service had made the relevant commissioning authorities aware. This was so that commissioners could make applications to the Court of Protection for the appropriate authorisations.

People's right to confidentiality was protected and they received suppor