The Care Quality Commission
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Archived: Plasden Court

Overall: Good read more about inspection ratings

Verwood Walk, Wythenshawe, Manchester, Greater Manchester, M23 2QL (0161) 945 0817

Provided and run by:
Praxis Care

All Inspections

10 December 2014

During a routine inspection

We inspected Plasden Court on 10 December 2014. The inspection was unannounced, which meant they did not know we were coming on this day. The previous inspection had been in October 2013. We had found no breaches of regulations on that occasion.

Plasden Court opened in November 2006 and provides accommodation, support and care for people with enduring mental health needs. The people supported by the service are called tenants. There are 15 self-contained flats on three floors. There is a communal kitchen, dining area and lounge on the first floor. There were 14 tenants when we inspected, and the vacant flat was being prepared for a new tenant. The intention is that tenants stay up to two years before moving on. Although some stay longer if for example there is not a suitable placement for them to move to.

At the date of this inspection Plasden Court had a manager who had worked there since 2010, initially as team leader and then as acting manager. She was not registered with the Care Quality Commission but was in the process of applying to be registered manager. The previous registered manager had left on 30 September 2014.

A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

We found that the service supported people well. Tenants felt safe and were encouraged to regain their confidence and develop their independence. There were enough staff, who were well trained and were encouraged to maintain their skills. They were supported with regular supervision.

The staff and the manager were trained in the Mental Capacity Act 2005 and understood its application to this service. Staff had built up positive and supportive relationships with tenants. Care plans were personalised and were effective tools to assist and improve the delivery of care.

The aim of the service was to empower tenants to regain control of their lives. The service was quick to respond to any changes in people's mental health status. An outside professional praised the service for how it monitored people's mental health and acted appropriately.

12 October 2013

During a routine inspection

We visited Plasden Court and during our visit we talked with five people who were using the service. People told us they were happy with the service provided. Comments included: 'I'm content. The ecology and environment is very healthy, there's no trouble or tension. It's good in every conceivable way, the standard of care, the staff employed, management; everything is of a good standard.'

'I like my flat and I like living here.'

And:

'It's good here they don't tolerate verbal aggression or physical violence.'

We found that people who used the service gave informed consent to their care and treatment. People who used the service received the health and social care they required. We saw that at Plasden Court medication was safely managed. We found there were sufficient staff to meet the needs of people who used the service and, complaints were dealt with openly and with fairness.

20 September 2012

During a routine inspection

We spoke with six people who were using the service. People told us that they were very happy with the care and support they received at the service. Comments included: 'At night they [sleep-in staff] helped me through my voices"; "It's the one place I'd like to stay in the most"; and "Staff are nice and treat people with respect".

We spoke with one relative of a person using the service. They were very happy with the care their relative received.

We spoke with a visiting professional who worked from the local community mental health team. They stated that staff were welcoming and understanding.