You are here

The provider of this service changed - see old profile

Inspection Summary


Overall summary & rating

Good

Updated 5 February 2020

About the service

Brookholme Croft Ltd provides accommodation, nursing and personal care for up to 45 older people. This may include people living with dementia, physical disability or people who are receiving end of life care. At the time of our visit, there were 45 people accommodated at the home

People’s experience of using this service and what we found

People were happy living at the home and made many positive comments about the quality of the care provided. A person said, “It was the best thing I ever did coming here. It’s a lovely place to live.” Other people told us they felt safe and contented at the home.

The staff were well-trained, kind and caring. They were knowledgeable about the people they supported and took an interest in their lives. A care worker said, “We’re like an extended family here, we know all about the residents and they know all about us. We’re always talking to each other and the atmosphere is great.”

There were enough staff on duty to meet people’s needs. People said staff came quickly when they needed them. Staff were safely recruited to ensure they were suitable to work in a care setting. The focus of their training was on providing personalised care that ensured people had a say in how they were supported.

People made many positive comments about the meals. A person said, “The food is very good, I’ve never had a bad meal here.”

Staff worked closely with GPs, nurses and other healthcare professionals to ensure people’s healthcare needs were met. Some people’s health and mobility had improved since they came to the home.

The premises were purpose built, accessible and spacious with clear signage to help people find their way around. All areas were cleaned to a high standard. The home’s activity co-ordinator organised a programme of activities and trips out for people.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

The registered manager ran the home efficiently and got on well with people, relatives and staff. People told us she was kind and approachable. People, relatives and staff were involved in making decisions about the home and their views and suggestions were listened to and acted upon.

Rating at last inspection

The last rating for this service was Good (inspected 3 April 2017).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas

Safe

Good

Updated 5 February 2020

The service was safe.

Details are in our Safe findings below.

Effective

Good

Updated 5 February 2020

The service was effective

Details are in our Effective findings below.

Caring

Good

Updated 5 February 2020

The service was caring

Details are in our Caring findings below.

Responsive

Good

Updated 5 February 2020

The service was responsive

Details are in our Responsive findings below.

Well-led

Good

Updated 5 February 2020

The service was well-led

Details are in our Well-Led findings below.