Our current view of the service
Updated
24 December 2024
About the service
Liral Veget Training and Recruitment Limited is a domiciliary care agency. It provides personal care to people living in 12 separate supported living houses. At the time of the assessment, 23 people who used the service received personal care. CQC does not regulate premises for supported living; this assessment looked at people’s care.
We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. ‘Right support, right care, right culture’ is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it.
People's experience of the service
Updated
24 December 2024
People’s experience of using this service and what we found
Right Support:
The provider failed to signpost the contact details of commissioners and safeguarding teams of relevant local authorities in people’s easy read complaint policy and service user guides.
People were not supported to have maximum choice and control of their lives. The care agreements the provider had did not guarantee the choice and control of a personal care provider for service users to choose, or change should they need to, in line with the guidance Right Support Right Care Right Culture for people with a learning disability and autistic people.
People who lacked the mental capacity to make informed decisions or give consent, the provider did not act in accordance with the requirements of the Mental Capacity Act 2005 (MCA) and associated code of practice before delivering a regulated activity to them. The provider identified potential risks to people, but some of their mitigation plans were not in place.
Despite the above, relatives gave us positive feedback about feeling safe when receiving care. Care workers told us they asked for people's verbal consent before offering support. People were supported by effectively deployed care workers. The registered manager told us their care workers no longer supported people with medicines apart from the administration of topical creams.
Right Care:
People's care plans were reflective of their individual personal care needs, and they were reviewed on a regular basis. Care workers treated people with kindness and respect. Care workers treated people with dignity, and their privacy was respected. Care workers showed an understanding of equality and diversity. However, the provider’s care agreement did not reflect people’s right to choose or change care provider should they need to.
Right Culture:
There were quality assurance processes in place to monitor the quality of service. People and their relatives were satisfied with the care workers and the registered manager for the care and support they received. However, the quality assurance processes were not robust enough to identify the issues found during this assessment. Care workers were complimentary about the management team.