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Liral Veget Training and Recruitment Ltd Good

Inspection Summary


Overall summary & rating

Good

Updated 31 December 2019

About the service

Liral Veget is a domiciliary care service providing personal care to 14 people at the time of the inspection. The provider gave personal care to younger people with learning disabilities and other conditions.

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

People’s experience of using this service

Systems were in place to minimise the risk of abuse and risks to people’s health and safety were appropriately managed. There were enough staff available to provide people with care. The provider conducted appropriate pre-employment checks with candidates to ensure they were safe to work with people. The provider had appropriate medicines and accident and incident policies and procedures in place.

Care plans were holistic and staff communicated effectively with people. There was a clear complaints policy and procedure in place and people’s relatives told us they felt confident raising a complaint if required. People engaged in activities they enjoyed.

People’s privacy and dignity, equality and diversity was respected and promoted. People were involved in decisions about their care and supported to be as independent as they wanted to be. The registered manager took reasonable steps to determine people’s end of life care needs.

People’s needs were assessed before they used the service and care was delivered in line with current standards and professional advice. People’s health and nutritional needs were met and they had access to healthcare services. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People, their relatives and staff were consulted in relation to their care and their views were taken into account. The registered manager understood their duty of candour responsibilities. All staff understood and fulfilled their roles. The provider assessed the quality of the service and took reasonable actions to improve the quality of care.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection:

The last rating for this service was good (published 29 March 2018).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas

Safe

Good

Updated 31 December 2019

The service was safe.

Details are in our safe findings below.

Effective

Good

Updated 31 December 2019

The service was effective.

Details are in our effective findings below.

Caring

Good

Updated 31 December 2019

The service was caring.

Details are in our caring findings below.

Responsive

Good

Updated 31 December 2019

The service was responsive.

Details are in our responsive findings below.

Well-led

Good

Updated 31 December 2019

The service was well-led.

Details are in our well-Led findings below.