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Miles House - 4 Hentland Close Good

The provider of this service changed - see old profile

Inspection Summary


Overall summary & rating

Good

Updated 16 August 2019

About the service

Miles House- 4 Hentland Close is a residential care home providing accommodation and personal care to up to five people with a diagnosis of learning disability, autistic spectrum condition or a physical disability. There were five people living at the home at the time of our inspection.

The service has been developed and designed in line with the principles and values that underpin Registering the Right Support and other best practice guidance. This ensures that people who use the service can live as full a life as possible and achieve the best possible outcomes. The principles reflect the need for people with learning disabilities and/or autism to live meaningful lives that include control, choice, and independence. People using the service receive planned and co-ordinated person-centred support that is appropriate and inclusive for them.

People’s experience of using this service and what we found

People felt safe. Systems protected people from the risk of abuse and harm. Medicines were managed safely. Staff had the experience, training and knowledge to meet people’s healthcare needs.

People were treated with dignity and respect and were encouraged to maintain their independence. Staff showed warm and caring attitudes to the people that they supported.

The care and support people received reflected their personal needs and preferences.

The outcomes for people using the service reflected the principles and values of Registering the Right Support by promoting choice and control, independence and inclusion. People's support focused on them having as many opportunities as possible for them to gain new skills and become more independent.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People were supported to access appropriate professionals and services to ensure care remained responsive to their individual needs.

Processes were in place to monitor and improve the quality of the service, there was a culture of openness and of reflection and learning from any reported incidents.

We had concerns which we expressed to the manager about the understanding of the mental capacity act and how best interest decisions were applied. The residential manager contacted the best interest assessor who was going to review best interest documentation following the inspection.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was Good (report published 25 February 2017).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas

Safe

Good

Updated 16 August 2019

The service was not always safe.

Details are in our safe findings below.

Effective

Good

Updated 16 August 2019

The service was effective.

Details are in our effective findings below.

Caring

Good

Updated 16 August 2019

The service was caring.

Details are in our caring findings below

Responsive

Good

Updated 16 August 2019

The service was responsive.

Details are in our responsive findings below.

Well-led

Good

Updated 16 August 2019

The service was well-led.

Details are in our well-Led findings below.