30 July 2012
During a routine inspection
People who received a service were positive about the care and service. They all confirmed that they had been involved in decisions on how they wanted their care provided and they had regular contact with the manager and staff to ensure that their care needs had not changed. They had been fully involved in setting up their programme of care.
The people receiving care were complimentary about the staff and expressed that they were happy with the care and support. Comments included: 'They are everything we want from an agency' and 'They are a really good service' and 'We are more than happy.'
People we spoke with did not raise any concerns about the care they received from the staff. They were positive about the staff working for People in Partnership and comments included 'They are really helpful,' 'They are consistent in staffing,' and 'They work brilliantly.'
People told us they felt safe and protected by the care workers who were providing support to their relatives and that regular quality checks were in place to ensure the service was meeting their needs.