Freshney Pelham Care Ltd

Updated 17 August 2022

Freshney Pelham Care Limited provides community health services for patients who live in the Grimsby, Cleethorpes and surrounding area and who are registered with the five GP practices that form the Freshney Pelham Federation, which services around 40,000 patients.

These practices are:

• Fieldhouse Medical Group
• Littlefield
• Woodford Primary Care Centre
• Pelham Medical Group and Humber View

The service is based within the Freshney Green Primary Care which in addition to three GP practices contains an adult social care team, an NHS dentist, children and family services and mental health services, among others.

The service provided included four community nursing teams, a long-term conditions team and a care home team.

Freshney Pelham Care Ltd had a registered manager and has been registered with the Care Quality Commission since November 2011 to provide the following regulated activities:

• Diagnostic and screening procedures
• Treatment of disease, disorder or injury

The service was previously inspected in January 2014 when all standards were met. The service was inspected again in February 2017 but not rated. Following this inspection we told the provider that it should make improvements, even though a regulation had not been breached, to help the service improve.

Updated 17 August 2022

This service was previously unrated. We rated it as good because:

• Staff understood how to protect patients from abuse, and managed safety well. The service controlled infection risk well. Staff assessed risks to patients, acted on them and kept good care records. They managed medicines well. The service managed safety incidents well and learned lessons from them. Staff collected safety information and used it to improve the service.
• Staff provided good care and treatment, checked that patients ate and drank enough, and gave them pain relief when they needed it. Managers monitored the effectiveness of the service and made sure staff were competent. Staff worked well together for the benefit of patients, advised them on how to lead healthier lives, supported them to make decisions about their care, and had access to good information.
• Staff treated patients with compassion and kindness, respected their privacy and dignity, took account of their individual needs, and helped them understand their conditions. They provided emotional support to patients, families and carers.
• The service planned care to meet the needs of local people, took account of patients’ individual needs, and encouraged people to give feedback. People could access the service when they needed it and did not have to wait too long for treatment.
• Staff understood the service’s vision and values, and how to apply them in their work. Staff felt respected and supported. They were focused on the needs of patients receiving care. Staff were clear about their roles and accountabilities. The service engaged well with patients and the community to plan and manage services and all staff were committed to improving services

However:

• Information systems and processes were not always operating effectively. Some central systems for recording supervision and training were not fully established to enable leaders to assess and monitor performance.
• The service had several vacancies which had an impact on staff wellbeing and morale was low. The service had a recruitment plan and processes in place for monitoring staffing, skill mix and managing workload.
• Mandatory training compliance with some courses was low. The service had a plan in place for staff to complete this training.

Updated 17 August 2022

This service was previously unrated. We rated it as good. See the summary above for details.