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Real Life Options - Teesside and Redcar Outreach and Supported Living Good

Inspection Summary

Overall summary & rating


Updated 25 September 2019

About the service

Real Life Options - Teesside and Redcar Outreach and Supported Living provides personal care to people living in their own houses and flats in the community. This support is provided through a supported living service and a domiciliary care service. The service supports young adults who live with physical disabilities, learning disabilities or autism spectrum disorders.

This service provides care and support to people living in three ‘supported living’ settings, and to one person in their own home, so that they can live as independently as possible. People’s care and housing are provided under separate contractual agreements. CQC does not regulate premises used for supported living; this inspection looked at people’s personal care and support. Under the regulated activity, the service also provides domiciliary support to one person living in their own home.

Not everyone using Real Life Options – Teesside and Redcar Outreach and Supported Living receives regulated activity. CQC only inspects the service being received by people provided with 'personal care;' help with tasks related to personal hygiene and eating. Where they do we also take into account any wider social care provided. At the time of inspection 29 people were using the service, of which 18 were receiving personal care.

Services for people with learning disabilities and or autism are supported

The service has been developed and designed in line with the principles and values that underpin Registering the Right Support and other best practice guidance. This ensures that people who use the service can live as full a life as possible and achieve the best possible outcomes. The principles reflect the need for people with learning disabilities and/or autism to live meaningful lives that include control, choice, and independence. People using the service receive planned and co-ordinated person-centred support that is appropriate and inclusive for them.

People lived in their own homes and their tenancies and accommodation was managed by a housing provider. The environment was suitable for people’s needs and changes had been made where needed to accommodate people. The design of the building enabled people to have their own space but also allowed people to have social contact with one another. There were deliberately no identifying signs, intercom, cameras, industrial bins or anything else outside to indicate it was a care home. Staff were also discouraged from wearing anything that suggested they were care staff when coming and going with people.

People’s experience of using this service and what we found

Staff understood and responded to potential risks. Safeguarding procedures had been followed. Incidents were recorded and lessons had been learned when incidents had taken place. Good recruitment procedures were in place. There were enough staff to support people safely. Hours were flexible to meet people’s needs.

People were supported in all aspects of their care. They had regular access to healthcare. Nutritional needs and preferences were respected and well managed. Staff received regular supervision and training.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People were supported by staff who knew them well. They were treated with kindness and their dignity was maintained. Staff respected people’s wishes and choices. People were actively involved in their care and were supported to be as independent as they wished to be.

People received person-centred care. Records accurately reflected people’s needs, and staff demonstrated good knowledge of these. People were supported to live fulfilled lives. People knew how to make a complaint. Where received, these had been dealt with appropriately. The service was equipped to support people at the end of their lives.


Inspection areas



Updated 25 September 2019

The service was safe.

Details are in our safe findings below.



Updated 25 September 2019

The service was effective.

Details are in our effective findings below.



Updated 25 September 2019

The service was caring.

Details are in our caring findings below.



Updated 25 September 2019

The service was responsive.

Details are in our responsive findings below.



Updated 25 September 2019

The service was well-led.

Details are in our well-led findings below.