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Archived: Longbow Professional Centre

Reports


Inspection carried out on 24 January 2013

During a routine inspection

People told us that they were very happy with the service they received. They described it as, “Fantastic” and, “Really good”. They also told us that the staff were, "Fantastic".

Relatives of people using the service were also complimentary about it. They told us that the staff were, “Really knowledgeable”, “Very reliable” and, “As good as you can get”.

We found that people’s views and choices were listened to and respected. People were actively encouraged to participate in the planning and delivery of their support packages.

We found that care plans were person centred and that they contained lots of up to date information to help staff deliver good consistent care.

The provider had effective policies and procedures in place to keep people safe. The Staff we spoke with were confident in describing what they would do if they suspected that abuse was occurring.

We found that the provider carried out all the necessary checks on new staff before employing them.

We also found that the provider had an appropriate complaints policy and procedure in place.