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Inspection Summary


Overall summary & rating

Good

Updated 19 February 2021

Whitby House Care Centre is a purpose-built facility that offers a range of personalised care packages.

It is registered to provide accommodation and personal care to up to 36 people. At the time of this inspection there were 30 people living at the home. Some of the rooms had been adapted for different use in the COVID19 pandemic, for example, staff testing station and staff changing room.

We found the following examples of good practice.

• The service had procedures and protocols in place which ensured people were safely admitted into the service and relatives could visit safely in accordance with national guidance. A visiting pod had been installed for use when guidance and legislation allows.

• People and their relatives were supported to understand the isolation processes and how the service could help to alleviate them feeling lonely, such as video calls with friends and loved ones and dedicated support time from their assigned staff member and activities coordinator.

• Staff were supported in isolation/sickness absence by the provider. Staff support and wellbeing was considered and enhanced during the pandemic.

• Personal protective equipment (PPE) was widely available and used correctly and there was an extensive testing program in place for staff, residents and relatives.

• The home was clean and hygienic throughout. Areas in the home had been redesigned to enable good social distancing.

• Staff were trained in infection prevention and control (IPC) and had frequent refresher training and guidance in COVID-19 guidelines. They had good links with the local community trust IPC team for guidance and support.

• There was an IPC policy and procedures in place, supported by local and national guidance specific to the pandemic

• Regular meetings took place remotely or through a cascade system to minimise staff contact. Staff were responsible, did not socialise and were very cautious of their behaviour outside of work, in order to minimise risks to colleagues and people.

• The registered manager was proud that they and the staff had kept people living at the home as safe as possible throughout the pandemic.

Inspection areas

Safe

Requires improvement

Updated 19 February 2021

Further information is in the detailed findings below.

Effective

Good

Updated 19 February 2021

Caring

Good

Updated 19 February 2021

Responsive

Good

Updated 19 February 2021

Well-led

Good

Updated 19 February 2021