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Inspection Summary

Overall summary & rating


Updated 1 November 2019

About the service

Barnes Court Care Home provides care and accommodation for people with complex physical and neurological needs, nursing care needs and people who are living with dementia. The home is registered for 89 places but only 66 places were available because the first floor was split into two units which meant additional communal rooms were created. The home also no longer use shared rooms. At the time of the inspection the service supported 52 people.

People’s experience of using this service and what we found

People were happy living in the home and felt safe. Risks were well managed. The provider learned from previous accidents and incidents to reduce future risks. The registered manager understood their responsibilities about safeguarding and staff received appropriate training. Arrangements were in place for the safe administration of medicines. Staff were recruited in a safe way and there were enough staff deployed to meet people’s needs.

People’s needs were assessed before they started using the service and on an ongoing basis. Staff were suitably trained and received regular supervisions. People were supported with their nutritional needs and to access a range of health care professionals. People were supported to have maximum choice and control of their lives, and staff supported them in the least restrictive way possible. The policies and systems in the service supported this practice.

Staff treated people with dignity and respect. Staff promoted and maintained people’s independence by encouraging them to care for themselves, where possible. People were supported to access advocacy services.

Care plans were adequately detailed and person-centred. People’s communication needs were detailed within care records and staff knew how to communicate with them effectively. People knew how to complain, and any complaints received were fully investigated and subsequent action was taken.

People, a relative and staff spoke highly of the registered manager and were complimentary about the service. An effective quality assurance process was in place. People and relatives were regularly consulted about the quality of the service through surveys and meetings. Staff were involved in the ongoing development and improvement of the service through regular meetings.

For more details, please see the full report which is on the CQC website at

Rating at last inspection

The last rating for this service was good (published 19 September 2018).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas



Updated 1 November 2019

The service was safe.

Details are in our safe findings below.



Updated 1 November 2019

The service was effective.

Details are in our effective findings below.



Updated 1 November 2019

The service was caring.

Details are in our caring findings below.



Updated 1 November 2019

The service was responsive.

Details are in our responsive findings below.



Updated 1 November 2019

The service was well-led.

Details are in our well-led findings below.