Updated 21 October 2025
Date of Assessment: 4 to 18 November 2025. Barnes Court Care Home provides care and accommodation for people with complex physical and neurological needs, nursing care needs and people who are living with a dementia. The home is registered for 89 people and at the time of the inspection the service supported 57 people.
We assessed the service due to the length of time since the last inspection and because of concerns we had received about pre-admission assessments at the service.
The manager had been in post 9 weeks at the time of the inspection, having moved to the service from another location operated by the provider. They were supported by the provider’s quality team who had expertise in a range of areas. The manager had started to address concerns relating to the culture of the home, including implementing changes within the care staff teams, employing new nurses and appointing a clinical lead.
We found gaps in record keeping within care plans, medication administration records, health and safety checks and people’s food and fluid intake. However, the provider’s quality assurance processes were effective and had identified these failings prior to this inspection. Action plans had been created to address and resolve these issues; however, it was too early to see and evidence the success of the measures put in place.
There was an extensive refurbishment programme underway to improve the environment, including new furniture and dementia friendly signage.
People lived in a safe environment. The provider had systems in place to ensure people were protected from the risk of abuse and harm. Staff completed safeguarding training. Infection prevention and control processes were in place and followed by staff.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests. The policies and systems in the service supported this practice.
A robust recruitment process was in place. People were supported to maintain their interests and access the local community. The home worked with external healthcare professionals to support and maintain people’s health. A healthcare professional told us since the arrival of the new manager their working relationship and collaboration had improved.
There was a culture of learning from events that had occurred with a drive to improve the service.