Astor Lodge

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence. At the last inspection we rated this key question good. At this inspection the rating has remained good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 71 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

Staff made sure people’s care and treatment was effective by assessing and reviewing their health, care, wellbeing and communication needs with them. Staff completed assessments with people and, where appropriate, their relatives before admission and continued to review people’s needs throughout their stay. Care records reflected the short-term rehabilitative nature of the service and captured information about people’s needs, progress and planned outcomes. Staff understood people’s individual needs and worked with healthcare professionals to respond to changes. People said staff were knowledgeable about how to support them and were available when needed.

Staff planned and delivered people’s care and treatment with them, including what was important and mattered to them. Staff delivered care in line with current evidence-based practice and recognised when people’s physical or mental health needs changed. They followed current best practice guidance and worked collaboratively with healthcare professionals to help people regain skills, improve their health and reach their full potential. People using the service received daily support from physiotherapists, occupational therapists and a nurse practitioner. Professionals spoke positively about the knowledge of the staff team, and people said staff knew how to support them effectively.

We did not look at How staff, teams and services work together during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at Supporting people to live healthier lives during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at Monitoring and improving outcomes during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at Consent to care and treatment during this assessment. The score for this quality statement is based on the previous rating for Effective.