Astor Lodge

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect. At the last inspection we rated this key question good. At this inspection the rating has remained good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 70 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Kindness, compassion and dignity during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

Staff always promoted people's independence, choice and control. People were encouraged and supported to make decisions about their daily routines, healthcare, activities, and personal goals. People had opportunities to take part in meaningful activities and also benefitted from daily therapy sessions whether these were completed by the local NHS trust staff or with the staff at the service. The aim of the service was to enable people to regain as much of their function as possible following recent illness. The local NHS Trust identified people who would benefit from the rehabilitation service and worked with the service to ensure each person experienced the benefit of being supported to recuperate.

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.