Archived: Mears Homecare Limited (Swindon)

We found that people were protected because the provider had clear procedures followed in practice, which had taken account of relevant guidance for the management of alleged abuse.

The service ensured that people were supported to take their medine safely. People told us that the level of their mistimed visits was very low, which meant that they received their medication at the right time to meet their health needs.

There was an effective recruitment and selection process which completed all relevant security checks and references before staff were employed. We noted that staff received a comprehensive induction to recognised standards before they were allowed to work unsupervised. This meant that people received support from competent, appropriately qualified and trained staff.

The agency protected people against the risks of unsafe care because the manager regularly assessed and monitored the quality of the service provided.