Archived: Selly Park

At the previous inspection we judged that people who used the service could not be confident that deaths of people who use services were reported to the Care Quality Commission so that, where needed, action could be taken. This was because the manager had not notified us of all deaths which had occurred in relation to people who lived in the home.

We carried out this review by looking at the notifications which we had received from the manager since the last inspection. We compared these to a list of deaths which had taken place during the same period.

We found that the manager had notified us appropriately about deaths which had happened during the period since the inspection.

People experienced care, treatment and support that met their needs. People took part in a range of activities. We saw pictures of people in Easter bonnets and enjoying activities in the home. One person told us, 'They look after me very well'no complaints at all'. Another said, 'You won't find anything wrong. They spoil me'.

People were protected from the risk of abuse because the provider had taken reasonable steps to identify the possibility of abuse and prevent it from happening. People told us they felt safe in this home. Two professional visitors told us they did not have concerns about people's safety in the home.

People were cared for by staff who were supported to deliver care and treatment safely and to an appropriate standard. Staff told us they had received necessary training. They said that recent training in which they experienced being fed and moved as if they were living in the home had helped then to work in a more compassionate way.

The provider had an effective system to assess and monitor the quality of service that people receive. This took account of the views of people in the home and their representatives.

The report refers to two managers. Emma Benton has been the registered manager of the home since January 2013.