Archived: Garden Lodge

We spoke with four people who used the service and one person told us, 'I have enjoyed every minute of it since I came here. The staff are wonderful. I hope to enjoy the rest of my time here'. Another said, 'If you call them (the staff) they come right away'.

We spoke with two relatives who were at the home on the day of the visit. One relative said, 'The staff are wonderful. When we walk in we see them having a bit of a laugh with my X'.

There was evidence of a significant amount of partnership working with other agencies. Communication between services was good and letters, recommendations and care plans were followed by staff.

The building was clean, warm and accessible. We saw maintenance records and appropriate health and safety and fire safety checks.

We spoke with three staff members and looked at three staff files. There was evidence of a thorough induction and appropriate staff support through on-going training and supervision.

The home had a complaints procedure and guidance and complaints were followed up appropriately.

Everyone we spoke with made positive comments about the support provided at Garden Lodge, comments we received from people living there included, 'It's very homely. I like it here' and 'We are well looked after'. A relative told us, 'I cannot fault them'.

People told us that they had received the care and support they had needed and that this had always been discussed with them. We found that people's health and personal care needs had been identified and support provided to meet these.

Staff had undertaken training to enable them to identify and report potential safeguarding adults concerns and the people living there told us they would have felt confident to raise any concerns they had.

We found that staff had been recruited correctly and systems were in place to check and improve the quality of the service provided.