13 November 2012
During a routine inspection
The people we spoke with talked highly of the dental practice. One person told us that
their dentist was "Excellent" and commented on how friendly and flexible the
practice was. They said, “I’m so lucky to have found them”. Another person said, “I can smile properly now”.
People confirmed that they had been involved in making decisions about their dental care and treatment options. They said they were given clear information about their treatment and the costs involved. There were arrangements in place to deal with emergency situations including annual training for all staff in medical emergencies and resuscitation.
People expressed no concerns about the standard of cleanliness and hygiene. The practice had effective arrangements in place for the safe management of infection control. Staff had received training to reduce the risk of infection.
People told us the practice staff were welcoming and friendly and this was reflected during our observations. Dental nurses told us they were “definitely” well supported in their work. They said they were provided with “very good” opportunities to further develop their skills and knowledge in their work.
People had access to a complaints process. People we spoke with were not aware of how to complain if they were unhappy with the service they had received. They told us they had no reason to complain with their service.