You are here

Archived: Belmont House Care Home

The provider of this service changed - see old profile

The provider of this service changed - see new profile

Reports


Inspection carried out on 27 September 2012

During a routine inspection

The home has five separate units, each catering for people with differing needs. On this occasion we looked round the whole premises, then looked at outcome areas in the Springwater and Promenade suites, due to the size of the home. The manager was on leave at the time of inspection, however the deputy manager was present.

W observed the care of people who were not able to speak with us, due to their complex needs. We also spoke to four people who use the service who were able to tell us about their experiences. Their comments included “first class, nothing to fault, they really look after me” and “it’s really nice, everyone is friendly and the food is good”.

We spoke with seven relatives of people who use the service. The majority of feedback was positive. Comments included “it’s lovely, the staff are really caring and any niggles are sorted out straightaway” and “I’ve never been so impressed, can’t fault the place”. However, less positive feedback was also received, with comments including ”it’s ok but the staff have changed a lot and now they don’t know my relative so well”.

We spoke with five of the home’s care staff. Mixed feedback was received, with some staff saying they felt supported and enjoyed their jobs, but others expressing dissatisfaction at staffing levels. The deputy manager acknowledged there had been problems with staff satisfaction levels following a change of provider.

Inspection carried out on 16 November 2011

During a routine inspection

People told us they were very happy at Belmont House. One person said "You can't fault the place" and another commented "It's great here." They also said that their views and preferences are listened to and these are taken into consideration.

People said they were pleased with the care they were receiving. One person said "It's very good, I've no complaints at all." People told us that if they wanted anything, they would ask the staff who would see to this for them.

People we spoke with told us that they felt safe at Belmont House and trusted the staff who work there.

People told us they were very happy with the staff at Belmont House. We also spoke with people's relatives who were visiting the home. They told us that "The staff are always fantastic." They also gave positive feedback on the care that they provided for their relatives.

People said they were happy with the service and knew how to raise issues, should they have any.