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Inspection Summary

Overall summary & rating


Updated 10 July 2019

About the service

Park Lane is a care home which provides accommodation, personal care and nursing care for people aged 65 and over. Five of the 48 beds were allocated and funded by the local Clinical Commissioning Group to support people to return home after a hospital admission. The accommodation is provided in a single building, arranged over two floors. There is a communal lounge and dining area on each floor, a conservatory and a secure garden area. At the time of the inspection, 42 people were living at the home, some of whom were living with dementia.

People’s experience of using this service and what we found

People felt safe and were protected from the risk of harm by staff who understood their responsibilities to identify and report any signs of potential abuse. We found any concerns were taken seriously and investigated thoroughly to ensure lessons were learnt.

Risks associated with people’s care and support were managed safely. People received their prescribed medicines when needed and there were suitable arrangements in place in relation to the safe administration, recording and storage of medicines. There were enough, suitably recruited staff to meet people’s needs.

The registered manager and staff liaised closely with other health and social care professionals to ensure people received care that met their holistic needs. Staff received training and ongoing support to meet people’s individual needs. People were supported to have sufficient amounts to eat and drink to maintain good health.

Staff knew people well and always promoted their dignity and independence. There was a kind, caring and inclusive atmosphere. People were supported to have maximum choice and control of their lives, in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People’s care and support plans reflected their needs and preferences and were regularly reviewed. People’s diversity was recognised and promoted by the staff and systems were in place to meet people’s communication needs. People had opportunities to take part in activities, attend social events and follow their religious beliefs. People and their families were well supported and staff provided compassionate and dignified, end of their life care.

The provider used management systems to identify and effectively manage risks to the quality of the service and drive continuous improvement. People and their relatives had no complaints but felt confident any issues raised would be resolved. There were systems in place to capture people’s views on how the service could be improved and these were acted on. Staff felt supported and valued by the management team.

For more details, please see the full report which is on the CQC website at

Rating at last inspection

The last rating for this service was Good (Published 3 December 2016).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas



Updated 10 July 2019

The service was safe.

Details are in our safe findings below.



Updated 10 July 2019

The service was effective.

Details are in our effective findings below.



Updated 10 July 2019

The service was caring.

Details are in our caring findings below.



Updated 10 July 2019

The service was responsive.

Details are in our responsive findings below.



Updated 10 July 2019

The service was well-led.

Details are in our well-Led findings below.