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Manor Park Care Home Requires improvement

The provider of this service changed - see old profile

Inspection Summary


Overall summary & rating

Requires improvement

Updated 12 July 2019

About the service:

Manor Park is a residential care home that was providing personal and nursing care to 67 people aged 65 and over at the time of the inspection. There are three separate units within the home divided into nursing care, residential care and care for people living with dementia.

People’s experience of using this service:

Medicines were not always managed safely which meant sometimes people did not receive their medicines as prescribed.

Staff were aware of risks to people however information about risks and how to manage them was inconsistent. People’s care records varied; some provided detailed up-to date information about their needs, whereas others did not.

Oversight and auditing of the service needed to improve as issues we found had not been identified or addressed by the provider.

People told us they liked living at Manor Park and were happy with the care provided. Staff were compassionate, kind and caring and treated people with respect.

There were generally enough staff to meet people’s needs and keep them safe, although staff were very busy at mealtimes on the nursing and dementia units. Staff understood how to recognise the signs of abuse and knew the processes to follow to manage any allegations of abuse.

Individual and group activities were available and people enjoyed spending time outside. People liked the meals and were provided with a choice of food and drinks. People’s health care needs were well managed.

Recruitment processes ensured staff were suitable to work in the care service. Staff were well trained and supported by the management team.

The home was clean and well maintained. Staff understood and followed infection control procedures.

A complaints procedure was displayed. People and relatives knew how to raise concerns and were confident these would be dealt with appropriately.

People, relatives and staff praised the management of the home. The registered manager acknowledged some improvements were needed and was committed to making these happen. Following the inspection the registered manager sent us updates of the action they had taken in response to our feedback.

More information is in the full report.

We identified two breaches of the Health and Social Care Act (Regulated Activities) Regulations 2014 relating to safe care and treatment and good governance.

Details of action we have asked the provider to take can be found at the end of this report.

Rating at last inspection:

At the last inspection the service was rated Requires Improvement (report published 27 April 2018).

Why we inspected:

This was a planned inspection based on the rating awarded at the last inspection. At the last inspection, we asked the provider to take action to make improvements to nutrition and activities, and this action has been completed.

Follow up:

We have asked the provider to send us an action plan telling us what steps they are to take to make the improvements needed. We will continue to monitor information and intelligence we receive about the service to ensure good quality is provided to people. We will return to re-inspect in line with our inspection timescales for Requires Improvement services.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Inspection areas

Safe

Requires improvement

Updated 12 July 2019

The service was not always safe.

Details are in our Safe findings below.

Effective

Requires improvement

Updated 12 July 2019

The service was not always effective

Details are in our Effective findings below.

Caring

Good

Updated 12 July 2019

The service was caring

Details are in our Caring findings below.

Responsive

Requires improvement

Updated 12 July 2019

The service was not always responsive

Details are in our Responsive findings below.

Well-led

Requires improvement

Updated 12 July 2019

The service was not always well-led

Details are in our Well-Led findings below.