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Inspection Summary


Overall summary & rating

Good

Updated 24 July 2019

About the service

Culmside Support LLP provides personal care and support to people with a learning disability living within a Supported Living environment. At the time of the inspection six people were being supported by the service. The service employed eight care staff.

The accommodation provided small three-bedroom units, with shared communal spaces. The provider’s office and staff room were not located within people’s homes, but in a separate building within the grounds of supported living accommodation.

The service has been developed and designed in line with the principles and values that underpin Registering the Right Support and other best practice guidance. This ensures that people who use the service can live as full a life as possible and achieve the best possible outcomes. The principles reflect the need for people with learning disabilities and/or autism to live meaningful lives that include control, choice, and independence. People using the service receive planned and co-ordinated person-centred support that is appropriate and inclusive for them.

People’s experience of using this service and what we found

People were supported to stay safe by staff trained to recognise and respond effectively to the risks of abuse. Potential risks to people’s health and well-being were identified and managed effectively in a way that promoted their independence. People were supported to take their medicines safely by trained staff. Sufficient numbers of staff were available to meet people's individual needs. Safe and effective recruitment practices were followed to help ensure all staff were suitable to do their jobs.

People were supported by staff that were well trained and received the appropriate support. People had their day to day health needs met with access to health and social care professionals when necessary. People were supported with a healthy balanced diet which met their needs. People were supported to have choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests. The policies and systems in the service supported this practice.

People were cared for in a kind and compassionate way by staff that knew them well and were familiar with their needs. People were involved in the planning, delivery and reviews of the care and support provided. People’s privacy and dignity was promoted.

People received personalised care that met their needs and took account of their preferences. People were supported to pursue a wide variety of social interests and take part in meaningful activities relevant to their needs and wishes. People and their relatives were confident to raise concerns.

People, their relatives, staff and professionals were all very positive about the registered manager and how the service was managed. Systems were in place to check the quality of the services provided; to manage risks and drive improvement. Staff understood their roles and responsibilities and felt well supported by the registered manager.

Rating at last inspection – Good (report published 24 January 2017)

Why we inspected

This was a scheduled/planned inspection based on previous rating.

Follow up: We will continue to monitor intelligence we receive about the service until we return to visit as per our re-inspection programme. If any concerning information is received, we may inspect sooner.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Inspection areas

Safe

Good

Updated 24 July 2019

The service was safe.

Details are in our safe findings below.

Effective

Good

Updated 24 July 2019

The service was effective.

Details are in our effective findings below.

Caring

Good

Updated 24 July 2019

The service was caring.

Details are in our caring findings below.

Responsive

Good

Updated 24 July 2019

The service was responsive.

Details are in our responsive findings below.

Well-led

Good

Updated 24 July 2019

The service was well-led.

Details are in our well-Led findings below.