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This service was previously registered at a different address - see old profile

Inspection Summary


Overall summary & rating

Good

Updated 15 January 2020

About the service

CCK Support Ltd is a domiciliary care agency. It provides personal care to people living in their own houses

and flats. At the time of the inspection the service was providing care for 26 people including people with physical disabilities, mental health problems and people living with dementia. The service was provided in Canterbury, Whitstable, Herne Bay and surrounding areas.

Not everyone using CCK Support Ltd receives regulated activity; the Care Quality Commission (CQC) only inspects the service being received by people provided with 'personal care'; help with tasks related to personal hygiene and eating. Where they do we also take into account any wider social care provided.

People’s experience of using this service and what we found

People and relatives were positive and complimentary about the staff who supported them and the service they were provided with.

Audits undertaken by the registered managers had not identified there were some gaps in employment histories. We have asked the registered managers to improve this. People told us that they received their calls from regular staff who were on time and they had no missed calls. People received support from the registered managers and office staff when they needed it. They said there was always someone at the end of the phone.

People told us they felt safe and supported by staff in the way they preferred. Staff demonstrated good knowledge and received training on how to protect people from abuse. Staff could identify the forms of abuse and knew what they would do if the suspected or witnessed the different types. People spoke with staff about any potential risks to their health and welfare. These were assessed, monitored and regularly reviewed. Staff knew how to keep people safe from harm. People told us they received their medicines when they needed them. Staff administered people’s medicines safely

The registered managers made sure there was enough suitably trained staff to provide support to people. People said they were confident in the staff’s skills and abilities to look after them and keep them safe. Staff felt supported and valued. The registered managers checked that staff were undertaking their roles safely and effectively.

People's needs were assessed before they started using the service to make sure staff could deliver the care that they needed. People had been able to plan their visits with staff and how they wanted their care provided. Care plans were developed and reviewed regularly. People agreed to the support and care planned with them.

People were supported to have maximum choice and control of their lives. Staff supported them in the least restrictive way possible and in their best interests. People were able to make decisions about their care and support and to maintain control of their lives. People's personal information was stored securely.

People said staff were kind, compassionate and caring and took their time to carry out their duties and did not rush. People said they were listened to and that they were treated respect.

People had access health care professionals when they needed them. The staff worked with other agencies to provide joined up care including specialist nurses when people were at the end of their lives. People were supported and cared for at the end of their life.

People were protected from the risks of developing infections. When staff prepared meals for people, they were supported to have a range of nutritious food and drink that they had chosen.

People knew what to do if they had any concerns or complaint. They said they would be listened to and their concerns would be taken seriously and acted on.

The registered managers were approachable and supportive and took an active role in the day to day running of the service. The culture within the agency was transparent, personalised and open. People and staff were positive about the registered managers. The registered managers and staf

Inspection areas

Safe

Good

Updated 15 January 2020

The service was safe.

Details are in our safe findings below.

Effective

Good

Updated 15 January 2020

The service was effective.

Details are in our effective findings below.

Caring

Good

Updated 15 January 2020

The service was caring.

Details are in our caring findings below.

Responsive

Good

Updated 15 January 2020

The service was responsive.

Details are in our responsive findings below

Well-led

Requires improvement

Updated 15 January 2020

The service was not always well-led.

Details are in our well-led findings below