Compton View Residential Care Home

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.

At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider always treated people with kindness, empathy and compassion and respected their privacy and dignity. Staff treated colleagues from other organisations with kindness and respect.

People and relatives spoke positively about how staff treated them. Staff were repeatedly described as kind, attentive, respectful, and polite. One person said, “I really cannot fault them. They would do anything for us”. Another said, “I find the staff very understanding and respectful” One relative said, “[Person] has a great relationship with all the staff. They [staff] all get [person’s] ways”.

We observed warm, friendly and positive interactions between people and staff. We heard staff asking people how they were and engaged in conversation with them, chatting about family members or local issues. People were addressed by their preferred names, and staff showed genuine interest in their needs and preferences.

Staff were attentive and responded sensitively to people’s emotional needs with reassurance and understanding, especially when a person felt anxious or unwell.

Staff also treated colleagues, visitors and professionals with respect, which supported a positive and cooperative atmosphere.

The provider treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics.

People’s care plans included details about their individual characteristics and life history. Staff knew people well and understood their personal histories and what mattered to them. They used this knowledge to provide care that was respectful and tailored to each person. To create a homely and familiar environment, people personalised their bedrooms with their own belongings.

People’s individuality was respected, with individuals able to follow their own routines and lifestyle choices. Feedback showed people felt recognised and valued as individuals. One person told us, “I feel really lucky to have found this place. I am safe and comfortable with nice people around me.”

People were supported to maintain relationships important to them. Individuals told us there were no restrictions on visiting, and relatives and friends said they always felt welcomed at the service and could visit at any time.

People were helped to follow their interests and practice their religion. The service also supported the celebration of significant cultural events.

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing.

Staff helped people to remain independent and safe by ensuring mobility aids were accessible and gently encouraging their use when moving around the home. One person told us, “They [staff] never rush me, they give me the time I need. Sometimes I need more help and they're there for me. I want to be independent, and they let me do that”.

People made daily choices regarding their meals, drinks, and activities. They were actively involved in decisions about the service provided, and influenced menu planning, the activities programme and changes to the environment.

The service provided a daily activity programme, developed from people’s interests and preferences. Daily activities included singing and music sessions, animal therapy, exercises, and various games. One person said, “Yes, activities are on every day. I sometimes go down. I like to go when the singers come in but otherwise, I really like my room and my own company”. Staff spent time with individuals who preferred to remain in their rooms, offering companionship to reduce social isolation.

The provider listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress.

We observed people were supported in a timely way and staff were regularly present in communal areas checking on people to ensure they had what they needed.

Staff had a caring approach and understood people’s wishes and requirements. We observed the team engaging with individuals in a respectful, gentle way, responding promptly to their daily needs and requests. When supporting people with complex needs, staff adapted their approach to provide meaningful care and support. Their use of humour and a positive, light-hearted manner reassured individuals, promoting a relaxed atmosphere and encouraging positive engagement. One person said, “There's always someone around here and they're always popping in to check or for a chat”.

Healthcare professionals confirmed staff responded to people’s changing needs promptly to ensure any interventions were not delayed. One said, “The team come across as caring and respectful in their approach, and it’s clear they are committed to doing their best for the people they look after”.

The provider cared about and promoted the wellbeing of their staff, and supported and enabled staff to always deliver person-centred care.

We spoke with all staff on duty during our site visits. Staff said their workloads were manageable and they always felt supported by the registered manager and operations manager with their wellbeing. Staff described feeling valued, supported and able to raise concerns. One staff member said, “I love it here. The support is excellent and the manager is unbelievably supportive and easy to talk to” and “I am 100% happy working here. We are like family”.

Staff said their wellbeing was taken seriously, sharing examples where managers supported them through personal difficulties. Team members spoke positively about morale, training and opportunities to develop. One told us, “I have worked in other homes. This is a really good place to work. Our priority is always the residents”.

Good communication kept the team well-informed. These included shift handovers, and team meetings. Staff also regularly read care notes to stay up to date with changes.