• Services in your home
  • Homecare service

Florence House

Overall: Good read more about inspection ratings

19 Ailsa Road, Westcliff On Sea, Essex, SS0 8BJ (01702) 437989

Provided and run by:
Ashingdon Hall Care Limited

Latest inspection summary

On this page

Background to this inspection

Updated 16 March 2021

The inspection

This was a targeted inspection to check whether the provider had met the requirements of the specific concern we had staff isolation process during a Covid 19 outbreak. We will assess all of the key question at the next comprehensive inspection of the service.

As part of this inspection we looked at the infection control and prevention measures in place. This was conducted so we can understand the preparedness of the service in preventing or managing an infection outbreak, and to identify good practice we can share with other services.

Inspection team

This inspection was undertaken by one inspector.

Service and service type

This service provides care and support to people living in a ‘supported living’ setting, so that they can live as independently as possible. People’s care and housing are provided under separate contractual agreements. CQC does not regulate premises used for supported living; this inspection looked at people’s personal care and support.

The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

Notice of inspection

This inspection was unannounced.

What we did before inspection

We reviewed information we had received about the service since the last inspection. We sought feedback from the local authority and professionals who work with the service. We used the information the provider sent us in the provider information return. This is information providers are required to send us with key information about their service, what they do well, and improvements they plan to make. This information helps support our inspections. We used all of this information to plan our inspection.

During the inspection

We spoke with two people who used the service and two members of staff including the registered manager. We reviewed a range of records related to infection prevention control.

After the inspection

The registered manager sent us additional documents related to infection prevention control.

Overall inspection


Updated 16 March 2021

About the service: Florence House offers personal care and support for up to a maximum of nine adults who have a mental health condition.

Florence House is staffed 24 hours a day, with a minimum of two staff on duty during the day and staff awake at night.

People’s experience of using this service:

• People at this service were well support by dedicated staff who knew them well. People and staff had positive relationships that were based upon mutual respect.

• People using the service were relaxed with staff. Staff were appropriately trained. Staff interaction with people and had a positive effect on their well-being.

• People’s feedback was consistently positive about the support and said there were sufficient staff. One person told us, “Yes it is supportive living here. Staff arranged a visit for me once a week. The person gets me to think positively.”

• People were supported to maintain good physical and mental health. People were enabled to access healthcare services and to take their medicines regularly.

• People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

• People were enabled to be as independent as they could be within the service. People were supported to move on and out of the service to less dependent service provisions when the time was right for them. The service staff worked well with other agencies to make this possible.

• The registered manager was well regarded by people and staff. They were responsive to any matters brought to their attention. Management had good oversight and monitored the service well. This included seeking feedback from people and staff.

Rating at last inspection: We rated Florence House as good and published our report on 15 June 2016.

Why we inspected: This was a scheduled inspection based on previous rating.

Follow up: Going forward we will continue to monitor this service and plan to inspect in line with our re-inspection schedule for those services rated good.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk