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Inspection Summary


Overall summary & rating

Good

Updated 16 March 2021

About the service

Florence House offers personal care and support for up to a maximum of nine adults who

have a mental health condition. At the time of our visit eight people lived there.

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.

People’s experience of using this service and what we found

We received information raising a concern that the registered manager had isolated at the service rather than in their own home. We inspected the service to identify if people that lived in the service or staff had been put at risk. Whilst we found the registered manager had not followed current guidance for isolation, we found that they had taken every step needed to keep people and staff safe.

A visitor’s protocol was in place and everyone was temperature tested, completed hand disinfection and provided with Personal Protective Equipment (PPE) prior to entering the service.

Staff had received additional training in infection prevention and control and wore PPE in line with national guidance.

People living in the service were monitored for symptoms of COVID-19. Additional monitoring such as temperature checks were carried out so that people's changing needs could be quickly identified and responded to.

There was an up to date infection, prevention and control policy in place supported by COVID-19 specific protocols.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was good (published 13 April 2019).

Why we inspected

The inspection was prompted in part due to concerns received about the isolation processes for staff members. A decision was made for us to inspect and examine those risks.

CQC have introduced targeted inspections to follow up on Warning Notices or to check specific concerns. They do not look at an entire key question, only the part of the key question we are specifically concerned about. Targeted inspections do not change the rating from the previous inspection. This is because they do not assess all areas of a key question.

We found no evidence during this inspection that people were at risk of harm from these concerns.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas

Safe

Good

Updated 16 March 2021

At our last inspection we rated this key question good. We have not reviewed the rating at this inspection. This is because we only looked at the parts of this key question we had specific concerns about.

Effective

Good

Updated 16 March 2021

Caring

Good

Updated 16 March 2021

Responsive

Good

Updated 16 March 2021

Well-led

Good

Updated 16 March 2021

At our last inspection we rated this key question good. We have not reviewed the rating at this inspection. This is because we only looked at the parts of this key question we had specific concerns about.