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Sharnbrook Care Home Limited Good Also known as Sharnbrook Lodge

The provider of this service changed - see old profile

Inspection Summary


Overall summary & rating

Good

Updated 12 February 2019

About the service

Sharnbrook Care Home Limited is a residential care home that was providing personal care to 22 adults and older people at the time of the inspection.

People’s experience of using this service

People were very happy living at Sharnbrook Care Home Limited because they felt safe and all their needs were met by kind and caring staff. Relatives were pleased with the service provided to their family members and staff enjoyed working at the home.

Everyone we spoke with praised the registered manager and agreed that she was approachable, knowledgeable, fair and did her job well. A staff team who worked well together supported the registered manager. The provider employed enough staff to make sure people’s needs were met in a timely way. The provider had designed a recruitment process to make sure they only employed suitable staff.

The staff team was committed to providing a high-quality service and keeping people safe. They had undertaken training in a wide range of topics so that they were skilled and knowledgeable to effectively meet people’s needs. Staff understood their responsibilities to report any concerns.

Staff encouraged people to be as independent as possible and respected people’s privacy and dignity. All staff welcomed relatives and visitors warmly and treated them as part of ‘the family’.

Staff knew people well. They followed the guidelines in each person’s care plan so that they delivered care and support in the way each person wanted. Staff managed the risks to people’s health and welfare well.

The home was clean, fresh and hygienic. Staff used effective infection control measures to protect people from the spread of infection. Equipment was available when needed to help staff support people in a safe way.

Staff organised a range of things for people to do, including trips out and entertainers visiting the home. The cook made nutritious homely meals and external healthcare professionals supported people to maintain their health.

The registered manager actively sought the views of people and their relatives about the running of the home and she dealt promptly with any concerns that people raised.

The provider had a thorough system in place to monitor and improve the quality and safety of the service provided.

More information is in the full report.

Rating at last inspection

At the last inspection we rated this service Good. The report was published on 16 May 2016.

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor this service.

Inspection areas

Safe

Good

Updated 12 February 2019

The service was safe

Details are in our Safe findings below.

Effective

Good

Updated 12 February 2019

The service was effective

Details are in our Effective findings below.

Caring

Good

Updated 12 February 2019

The service was caring

Details are in our Caring findings below.

Responsive

Good

Updated 12 February 2019

The service was responsive

Details are in our Responsive findings below.

Well-led

Good

Updated 12 February 2019

The service was well-led

Details are in our Well-Led findings below.