You are here

The Wilf Ward Family Trust Domiciliary Care Harrogate and Northallerton Good

This service was previously registered at a different address - see old profile

Inspection Summary

Overall summary & rating


Updated 30 March 2019

About the service: This service is a domiciliary care agency providing personal care to younger adults and older people. The service specialises in supporting people with a learning disability or autistic spectrum disorder, a physical disability or who may be living with dementia. Thirty-six younger adults and older people were receiving support at the time of this inspection.

People's experience of using this service: People were happy with the support staff provided. Staff were kind and caring; they provided person-centred care to meet people’s needs.

The outcomes for people using the service reflected the principles and values of Registering the Right Support in the ways staff promoted inclusion, choice and control and supported people to gain new skills and become more independent.

People told us they felt safe or acted in a way which showed us they were comfortable and at ease with the support that staff provided. Staffing levels met people’s assessed needs. Staff had been trained to recognise and respond to risks and signs of abuse. People felt comfortable speaking with staff if they were worried, concerned or needed to make a complaint.

Staff understood people’s needs and the risks to their safety. Risk assessments guided staff on how to safely meet people’s needs.

We have made a recommendation about recording more consistently detailed information about how accidents and incidents were managed.

Staff spoke with people in respectful way and supported people to maintain their dignity. People routinely made choices about their care and support. Staff understood the importance of consent; people were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible.

We have made a recommendation about developing documentation in relation to mental capacity assessments and best interest decisions.

Staff had regular training, and a system of supervisions and appraisals helped the registered manager to monitor their performance and support their professional development.

Care plans provided detailed information about people’s needs to support staff to provide person-centred care. Plans were in place to guide staff on how best to support people who might become anxious or upset. Staff worked with professionals and responded to their advice to make sure people’s needs were met.

Staff supported people to take part in regular meaningful activities and to pursue their hobbies and interests.

The registered manager used audits to monitor the quality and safety of the service. They listened to people’s feedback and responded to issues and concerns to continually improve the service.

For more details, please see the full report which is on the Care Quality Commission’s (CQC) website at

Rating at last inspection: At the last inspection service was rated requires improvement (report published 26 February 2018).

Why we inspected: This was a planned inspection based on the pervious rating.

Follow up: We will continue to monitor intelligence we receive about the service until we return to visit as per our re-inspection programme. If any concerning information is received we may inspect sooner.

Inspection areas



Updated 30 March 2019

The service had improved and was safe.

Details are in our Safe findings below.



Updated 30 March 2019

The service was effective.

Details are in our Effective findings below.



Updated 30 March 2019

The service was caring.

Details are in our Caring findings below.



Updated 30 March 2019

The service was responsive.

Details are in our Responsive findings below.



Updated 30 March 2019

The service had improved and was well-led.

Details are in our Well-Led findings below.