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Inspection Summary

Overall summary & rating


Updated 25 September 2019

About the service

Syne Hills Care Home provides personal care and accommodation to up to 35 older people, some of whom were living with dementia. The home was arranged across three floors in one converted home. There were 30 people living at the service at the time of our inspection.

People’s experience of using this service and what we found

People were safe, relaxed and comfortable in a clean and homely environment they knew well.

Risk assessments contained sufficiently detailed person-centred information. Daily recording information was accurate and up to date. Staff demonstrated a good knowledge and awareness of risks.

The premises and all equipment were well maintained.

Medicines were managed safely, including storage, administration, disposal and all relevant training and competency assessments of staff.

Staff worked proactively with external healthcare professionals to ensure people’s needs were met effectively. Staff were well trained and well supported to provide high standards of care to people.

People’s capacity was assumed and staff acted in line with the Mental Capacity Act 2005. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible. The policies and systems in the service supported this practice. Best interest decision-making followed best practice guidance.

People were included in the running of the service, for instance in making decisions about meals, décor and activities. Feedback from people, their relatives and a range of external professionals was extremely positive regarding the compassionate, affectionate and sensitive approach of staff. The service felt welcoming and calm as a result. People consistently told us there was a family atmosphere.

People ate well and had a choice of meals and snacks. Menus were varied and staff were patient when helping people decide what meals to choose.

The premises were suitable and spacious. The first floor would benefit from having regard to best practice in dementia friendly environments.

End of life care was in place. Feedback from external professionals was positive.

A range of group and individual activities were in place and this was a particular strength of the service. There were good levels of community involvement in place and social isolation was limited wherever possible. Feedback from people and relatives was positive.

The registered manager, director and home manager were well respected in the organisation and further afield. They had a stable staff team who shared a consistent person-centred approach to care. The home manager was responsive to feedback about areas of emerging best practice and how to incorporate this into the service.

For more details, please see the full report which is on the CQC website at

Rating at last inspection

The last rating for this service was good (published 1 December 2016).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our reinspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas



Updated 25 September 2019

The service was safe.

Details are in our safe findings below.



Updated 25 September 2019

The service was effective.

Details are in our effective findings below.



Updated 25 September 2019

The service was caring.

Details are in our caring findings below.



Updated 25 September 2019

The service was responsive.

Details are in our responsive findings below.



Updated 25 September 2019

The service was well-led.

Details are in our well-led findings below.