Eagle House Care Home

Updated 15 August 2019

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. This inspection was planned to check whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Care Act 2014.

Inspection team

The inspection was conducted by two inspectors on the first day of the inspection and one inspector on day two.

Service and service type

Eagle House is a ‘care home’. People in care homes receive accommodation and nursing or personal care as single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

Notice of inspection

This inspection was unannounced.

What we did before the inspection

We looked at information we held about the service. We reviewed the provider information return. This is information we require providers to send us to give some key information about the service, what the service does well and improvements they plan to make. We sought feedback from the local authority and Healthwatch. Healthwatch is an independent consumer champion that gathers and represents the views of the public about health and social care services in England. We used all of this information to plan the inspection.

During the inspection

We spoke with three people who used the service and two relatives about their experience of the care provided. We spoke with ten members of staff including the registered manager, manager, deputy manager, cook, activities person, maintenance person and three care workers. We used the Short Observational Framework for Inspection (SOFI). SOFI is a way of observing care to help us understand the experience of people who could not talk with us.

We looked at records related to people’s care and the management of the service. We viewed three people's care records, medication records, three staff recruitment and induction files, training and supervision information, staff rotas and records used to monitor the quality and safety of the service.

After the inspection

We continued to review evidence from the inspection.

Updated 15 August 2019

About the service:

Eagle House Care Home is a residential care home providing personal care to 23 older people and people with a dementia related condition at the time of the inspection. The service can support up to 40 people.

People’s experience of using this service and what we found:

People received personalised and responsive care from staff who were trained and supported in their role. Staff were aware how to minimise risks to people’s safety and knew how to identify and report any signs of abuse. People received their medicines as prescribed.

The home was clean and suitable for people’s needs. Risks to people’s safety and wellbeing were assessed and minimised. Checks of the environment and equipment were conducted and the provider took action during the inspection to make some window restrictors more robust.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

People were supported by staff who were caring and attentive. Staff were knowledgeable about people’s needs and had access to detailed care plans, guiding them how to support people. Trips and activities were planned taking account of people’s interests and life histories. There were good links with the local community.

Staff worked well with other professionals to ensure people received compassionate end of life care.

Systems were in place to check the quality and safety of the service and regular audits were conducted. We received positive feedback from staff and relatives about the management and leadership of the service.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection:

At the last inspection the service was rated Good overall (published 30 December 2016).

Why we inspected:

This was a scheduled inspection based on the service’s previous rating.

Follow up:

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.