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Inspection Summary

Overall summary & rating


Updated 15 August 2019

About the service:

Eagle House Care Home is a residential care home providing personal care to 23 older people and people with a dementia related condition at the time of the inspection. The service can support up to 40 people.

People’s experience of using this service and what we found:

People received personalised and responsive care from staff who were trained and supported in their role. Staff were aware how to minimise risks to people’s safety and knew how to identify and report any signs of abuse. People received their medicines as prescribed.

The home was clean and suitable for people’s needs. Risks to people’s safety and wellbeing were assessed and minimised. Checks of the environment and equipment were conducted and the provider took action during the inspection to make some window restrictors more robust.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

People were supported by staff who were caring and attentive. Staff were knowledgeable about people’s needs and had access to detailed care plans, guiding them how to support people. Trips and activities were planned taking account of people’s interests and life histories. There were good links with the local community.

Staff worked well with other professionals to ensure people received compassionate end of life care.

Systems were in place to check the quality and safety of the service and regular audits were conducted. We received positive feedback from staff and relatives about the management and leadership of the service.

For more details, please see the full report which is on the CQC website at

Rating at last inspection:

At the last inspection the service was rated Good overall (published 30 December 2016).

Why we inspected:

This was a scheduled inspection based on the service’s previous rating.

Follow up:

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas



Updated 15 August 2019

The service was safe.

Details are in our safe findings below.



Updated 15 August 2019

The service was effective.

Details are in our effective findings below.



Updated 15 August 2019

The service was caring.

Details are in our caring findings below.



Updated 15 August 2019

The service was responsive.

Details are in our responsive findings below.



Updated 15 August 2019

The service was well-led.

Details are in our well-led findings below.