• Doctor
  • GP practice

Oaklands Surgery

Overall: Good

Birchfield Road, Yeovil, Somerset, BA21 5RL (01935) 433736

Provided and run by:
Symphony Healthcare Services Limited

The provider of this service changed. See old profile

All Inspections

5 May 2022

During a monthly review of our data

We carried out a review of the data available to us about Oaklands Surgery on 5 May 2022. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.

This could change at any time if we receive new information. We will continue to monitor data about this service.

If you have concerns about Oaklands Surgery, you can give feedback on this service.

14 May 2019

During a routine inspection

This practice is rated as Good overall. (Previous rating October 2018 – Requires Improvement)

We based our judgement of the quality of care at this service on a combination of:

  • what we found when we inspected
  • information from our ongoing monitoring of data about services and
  • information from the provider, patients, the public and other organisations.

We have rated this practice as good overall and good for all population groups other than long-term conditions and people experiencing poor mental health (including people with dementia) which we rated as requires improvement.

We carried out an announced comprehensive inspection at Oaklands Surgery on 14 May 2019. This inspection was carried out to follow up on breaches of regulations and areas identified for improvement where we had rated the key questions of safe, effective and well led and the patient population groups of people with long-term conditions and mental health needs as requires improvement. We had implemented two regulatory requirements, Regulation 12 – Safe care and treatment and Regulation 17- Good governance and identified areas the provider should take action to improve.

These were:

Safe

The areas where the provider must improve were:

  • Ensure the necessary information is available regarding staff immunisation status in line with Public Health England (PHE) guidance.
  • Ensure there are safe systems in place for fire safety, checks for safe equipment, including calibration, training for persons undertaking health and safety audits and risk assessments, for infection prevention and control and for chemicals used by the practice.
  • Ensure medicines are stored safely.
  • Ensure there is a system of safe storage and handling of prescription stationery.

The areas where the provider should make improvements were:

  • Review and continue to monitor the progress to bring employment information up to date regarding staff transferred to the provider organisation such as training, skills and qualifications.
  • Review and continue to monitor regular audits for health and safety.
  • Review and develop an auditable system for managing safety alerts received at the practice.

Effective

Areas where the provider must improve:

  • Ensure they monitor and address the gaps in clinical staff available required to maintain meeting the patients’ needs including patients with long term conditions, mental health and dementia.

Well Led

  • Ensure that patient confidential information at the branch surgery at Yeovil Health Centre is kept securely and in line with General Data Protection Regulation (GDPR) 2018.
  • Ensure there are governance systems for clinical oversight of the advance nurse practitioners and health care assistants.

The areas where the provider should make improvements are:

  • The practice should continue to proactively identify carers and respond to patient feedback regarding access to appointments.

At the inspection on 14 May 2019 we found:

  • The necessary information was available regarding staff immunisation status was in line with Public Health England (PHE) guidance. Where there were minimal gaps in information this was risk assessed and strategies put in place to protect patients and staff.
  • There were safe systems in place for fire safety, checks for safe equipment, including calibration, training for persons undertaking health and safety audits and risk assessments, for infection prevention and control and for chemicals used by the practice.
  • Medicines were stored and managed safely.
  • There was a system of safe storage and handling of prescription stationery.
  • Employment records had been reviewed and updated to ensure the necessary information was retained regarding staff transferred to the provider organisation such as training, skills and qualifications. Where information could not be obtained this was monitored and risk assessed.
  • There was a process for managing and sharing safety alerts across all of the locations.
  • There was a system to monitor and address the level of clinical staff available required to maintain meeting the patients’ needs including patients with long term conditions, mental health and dementia.
  • Patient confidential information at Yeovil Health Centre was kept securely and in line with General Data Protection Regulations (GDPR) 2018.
  • There were governance systems for clinical oversight of the advance nurse practitioners and health care assistants.
  • Staff dealt with patients with kindness and respect and involved them in decisions about their care.
  • The practice staff were responsive to meeting patients which included the work carried out by health coaches to improve patients well being and for the practice to be part of the local community.

Areas where the provider should continue to develop:

  • The practice should continue to resolve meeting the needs of the patients with long term conditions and with mental health concerns.
  • The practice should continue with formalising a monitoring system for referrals.
  • The practice should continue with developing flexible access to meet patient’s needs.
  • The practice should continue to proactively identify carers in order to provide them with appropriate support.
  • The practice should continue to monitor cervical smear screening to meet Public Health England screening target rates.

Details of our findings and the evidence supporting our ratings are set out in the evidence tables.

Dr Rosie Benneyworth BM BS BMedSci MRCGP

Chief Inspector of Primary Medical Services and Integrated Care

19th February 2019

During an inspection looking at part of the service

This practice was rated as Requires Improvement overall October 2018.

We carried out an announced focused inspection at Oaklands Surgery on 19 February 2019. This inspection was carried out to follow up on breaches of regulations and areas identified for improvement where we had rated the key questions of safe, effective and well led and the patient population groups of people with long-term conditions and mental health needs as requires improvement. We had implemented two regulatory requirements, Regulation 12 – Safe care and treatment and Regulation 17- Good governance and identified areas the provider should take action to improve.

These were:

Safe

The areas where the provider must improve were:

  • Ensure the necessary information is available regarding staff immunisation status in line with Public Health England (PHE) guidance.
  • Ensure there are safe systems in place for fire safety, checks for safe equipment, including calibration, training for persons undertaking health and safety audits and risk assessments, for infection prevention and control and for chemicals used by the practice.
  • Ensure medicines are stored safely.
  • Ensure there is a system of safe storage and handling of prescription stationery.

The areas where the provider should make improvements were:

  • Review and continue to monitor the progress to bring employment information up to date regarding staff transferred to the provider organisation such as training, skills and qualifications.
  • Review and continue to monitor regular audits for health and safety.
  • Review and develop an auditable system for managing safety alerts received at the practice.

Effective

Areas where the provider must improve:

  • Ensure they monitor and address the gaps in clinical staff available required to maintain meeting the patients’ needs including patients with long term conditions, mental health and dementia.

Well Led

  • Ensure that patient confidential information at the branch surgery at Yeovil Health Centre is kept securely and in line with General Data Protection Regulation (GDPR) 2018.
  • Ensure there are governance systems for clinical oversight of the advance nurse practitioners and health care assistants.

The areas where the provider should make improvements are:

  • The practice should continue to proactively identify carers and respond to patient feedback regarding access to appointments.

At the inspection on 19 February 2019 we found:

  • Employment records had been reviewed and updated to ensure the necessary information was retained regarding staff transferred to the provider organisation such as training, skills and qualifications. Where information could not be obtained this was monitored and risk assessed.
  • The necessary information was available regarding staff immunisation status was in line with Public Health England (PHE) guidance. Where there were minimal gaps in information this was risk assessed and strategies put in place to protect patients and staff.
  • There was a system to monitor and address the level of clinical staff available required to maintain meeting the patients’ needs including patients with long term conditions, mental health and dementia.
  • There were safe systems in place for fire safety, checks for safe equipment, including calibration, training for persons undertaking health and safety audits and risk assessments, for infection prevention and control and for chemicals used by the practice.
  • Medicines were stored and managed safely.
  • There was a system of safe storage and handling of prescription stationery.
  • Patient confidential information at Yeovil Health Centre was kept securely and in line with General Data Protection Regulations (GDPR) 2018.
  • There were governance systems for clinical oversight of the advance nurse practitioners and health care assistants.

Areas where the provider should continue to develop:

  • The practice should continue to resolve meeting the needs of the patients with long term conditions and with mental health concerns.
  • The practice should continue to proactively identify carers in order to provide them with appropriate support.
  • Continue to increase the uptake of cervical screening to the minimum national target of 80%

Professor Steve Field CBE FRCP FFPH FRCGP
Chief Inspector of General Practice

Please refer to the detailed report and the evidence tables for further information

26/07/2018 to 27/07/2018

During a routine inspection

This practice is rated as Requires Improvement overall. (Not previously rated)

The key questions at this inspection are rated as:

Are services safe? – Requires improvement

Are services effective? – Requires improvement

Are services caring? – Good

Are services responsive? – Good

Are services well-led? – Requires Improvement

We carried out an announced comprehensive inspection at Oaklands Surgery on 26 and 27July 2018. This inspection was part of our inspection programme and to check that the new provider, Symphony Healthcare Services, was providing an appropriate service since they had assumed responsibility for the service 3 August 2017.

At this inspection we found:

  • The practice had clear systems to manage risk so that safety incidents were less likely to happen. When incidents did happen, the practice learned from them and improved their processes.
  • The practice routinely reviewed the effectiveness and appropriateness of the care they provided. They ensured that care and treatment was delivered according to evidence-based guidelines.
  • Staff involved and treated patients with compassion, kindness, dignity and respect.
  • There was a focus on continuous learning and improvement at all levels of the organisation.
  • One of the practice staff has recently initiated patients accessing a new pre-diabetes prevention programme using some activity monitoring system/applications.
  • There were good systems in place for reviews of patients and their medicines (polypharmacy – concurrent use of multiple medications by a patient) where they were taking four or more different medicines daily. 93% of patients in this situation had received an annual medicines review.
  • There had been significant delays in the programme of annual reviews of patients with long term conditions, mental health needs and dementia, although improved recently they were still below the expected local and national targets.
  • The practice offered access to a musculoskeletal specialist once a week to offer a quicker diagnosis and treatment for patients with minor muscular injuries and strains.
  • Staff encouraged and supported patients to be involved in monitoring and managing their own health, for example through social prescribing schemes. Health coaches were providing a walking group every Monday and participating in the ‘CHAOS’ coffee mornings to listen and support patients.
  • There were new policies and procedures and a system of governance which needed to have time to be fully implemented and embedded.

The areas where the provider must make improvements are:

  • Ensure the necessary information is available regarding staff immunisation status in line with Public Health England(PHE) guidance.
  • Ensure they monitor and address the gaps in clinical staff available required to maintain meeting the patients’ needs including patients with long term conditions, mental health and dementia.
  • Ensure there are safe systems in place for fire safety, checks for safe equipment, including calibration, training for persons undertaking health and safety audits and risk assessments, for infection prevention and control and for chemicals used by the practice.
  • Ensure medicines are stored safely.
  • Ensure there is a system of safe storage and handling of prescription stationery.
  • Ensure that patient confidential information at Yeovil Health Centre is kept securely and in line with General Data Protection Regulation (GDPR) 2018.
  • Ensure there are governance systems for clinical oversight of the advance nurse practitioners and health care assistants.

The areas where the provider should make improvements are:

  • Review and continue to monitor the progress to bring employment information up to date regarding staff transferred to the provider organisation such as training, skills and qualifications.
  • Review and continue to monitor regular audits for health and safety.
  • Review and develop an auditable system for managing safety alerts received at the practice.
  • The practice should continue to proactively identify carers and respond to patient feedback regarding access to appointments.

Professor Steve Field CBE FRCP FFPH FRCGP
Chief Inspector of General Practice

Please refer to the detailed report and the evidence tables for further information