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Aran Court Care Home Requires improvement

The provider of this service changed - see old profile

Inspection Summary


Overall summary & rating

Requires improvement

Updated 13 June 2019

About the service:

Aran Court is a ‘care home’ that is registered to provide nursing or personal care to up to 86 people. There were 49 people living at the home on the days of the inspection.

People’s experience of using this service:

Since the last inspection in November 2017 there had been a change in the management team and a new registered manager had been appointed. We found some improvements had been made to address the areas we identified as requiring improvement, however this inspection found further improvements were needed. For example, we found improvements could be made in some records and in the unit for people living with dementia to support people’s orientation. We also found that people’s access to information could be improved and dining experience could be improved to better support people make informed choices.

People were supported by staff to stay safe and who treated them with respect and dignity and encouraged them to maintain their independence.

People were supported to receive their medicines as required to support their wellbeing, however improvements could be made to ensure times were recorded where appropriate.

People’s consent was sought before providing support. However, staff we spoke with were not clear about their role and responsibilities with regards to DoLS and what this meant for individual people.

Staff received training that was appropriate to them in their role and supported them in providing care in the way people wanted.

Staff liaised with other health care professionals to meet people’s health needs and support their wellbeing and provided care in the way that people preferred, and people felt able to raise any concerns they may have with staff.

People gave mixed feedback about the meals provided and felt the menu could be improved to better reflect people’s preferences.

People, relatives and staff all told us there had been an improvement in the activities provided and we saw people enjoyed a range of activities.

The provider had quality assurance systems in place and we saw where action had been taken to make improvements. The provider noted these improvements but acknowledged that further improvement was needed.

Staff felt supported and said they could talk to management and felt confident any concerns would be acted on promptly.

People, relatives and staff spoke of improvement within the service since the last inspection. The provider had a home improvement plan in place to develop the service further and they worked in partnership and collaboration with other key organisations to support care provision.

Rating at last inspection:

At the last inspection we rated Aran Court as ‘Requires Improvement’ (report published 21 April 2018). At this inspection the overall rating has remained as ‘Requires Improvement.’

Why we inspected:

This was a planned inspection based on the rating at the last inspection. Prior to the inspection we received some concerns about the way in which the home was managed. These concerns were addressed as part of the inspection.

Enforcement:

Full information about CQC’s regulatory response to the more serious concerns found in inspections is added to reports after any representations and appeals have been concluded.

Follow up:

We will continue to monitor the service through the information we receive until we return to visit as per our re-inspection programme. If any concerning information is received, we may inspect sooner.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk.

Inspection areas

Safe

Good

Updated 13 June 2019

The service was safe.

Effective

Requires improvement

Updated 13 June 2019

The service was not always effective

Caring

Good

Updated 13 June 2019

The service was caring.

Responsive

Good

Updated 13 June 2019

The service was responsive.

Well-led

Requires improvement

Updated 13 June 2019

The service was not always well-led