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Brookes Homecare Services Good

Inspection Summary

Overall summary & rating


Updated 13 May 2020

About the service

Brookes Homecare Services is a domiciliary care service which provides personal care and support to people in their own homes. At the time of the inspection there were 51 people using the service. Everyone using the service lived within the London Boroughs of Harrow, Brent and Lambeth Council.

People's experience of using this service and what we found

People were safe and protected from avoidable harm. Care workers had received training and they knew how to identify and report concerns. There were effective systems and processes in place to minimise risks to people. These had been kept under review to ensure people's safety and wellbeing were monitored and managed appropriately. Care workers had been recruited using appropriate checks and thorough assessments. There were systems in place to ensure proper and safe use of medicines. People were protected from the risks associated with poor infection control because the service had processes in place to reduce the risk of infection and cross contamination.

Care workers had received regular training and support, so they could carry out their roles effectively. They had also received an induction before they could provide care and support to people. People’s care was tailored to their needs. There were arrangements to ensure people's nutritional needs were met. People had access to healthcare services. The service worked with a range of health and social care professionals.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. When people were unable to make decisions about their care and support, the principles of the Mental Capacity Act (2005) were followed.

People's privacy and dignity was respected. Care plans described how people should be supported so that their privacy and dignity were upheld. Individual care plans considered people's values, beliefs, and wishes. This meant there were established ways of working which were person centred and not discriminatory. Confidential information, such as care records were only accessed by staff authorised to view it.

People received person centred care. Their assessments showed they had been involved in the assessment process. Care workers were knowledgeable about people’s needs and they could describe to us how people liked to be supported. There was a complaints procedure in place, which people’s relatives were aware of.

Quality assurance processes such as audits and spot checks were used to drive improvements. However. even though, incidents were appropriately escalated and investigated, the results were not widely shared with staff to raise awareness. The registered manager told us improvements were going to be made in relation to this.

For more details, please see the full report which is on the CQC website at

Rating at last inspection

The last rating for this service was Good (published 16 May 2017).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas



Updated 13 May 2020

The service was safe.

Details are in our safe findings below.



Updated 13 May 2020

The service was effective.

Details are in our effective findings below.



Updated 13 May 2020

The service was caring.

Details are in our caring findings below.



Updated 13 May 2020

The service was responsive.

Details are in our responsive findings below.



Updated 13 May 2020

The service was well-led.

Details are in our well-led findings below.