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Inspection Summary


Overall summary & rating

Good

Updated 28 March 2019

About the service: The Evergreens Care Centre provides personal and nursing care for up to 43 people. At the time of this inspection 28 people were living at the service. The home is on two floors; the first floor provides nursing care and the ground floor provides residential care.

People’s experience of using this service: People, and their family members said the care they received was much improved since the new management team had been in place. We were told staff were kind, caring and couldn’t do enough for people.

People were involved in decisions regarding their care and their environment. People had been involved in making decisions about décor and menu options. Peoples family members had also been encouraged to get involved in choosing menu options.

Feedback from staff had been sought and the registered manager was keen to engage with the staff team in sharing ideas for continuous improvement and involvement in the running of the home.

Widespread improvements had been made since the last inspection in relation to staffing, care, records, medicine management, environment support and training. Staff told us they were very well supported and they were appropriately trained.

The culture was one of openness and transparency. Staff, people and visitors were complimentary of the approach of the registered manager and the staff team and shared how improvements had been made to the point where visitors would not hesitate to recommend the home to others.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection: Requires Improvement (report published 14 June 2018).

Following the last inspection we asked the provider to complete an action plan to show what they would do and by when to improve the key question of well-led to at least good. During this inspection we found significant improvements had been made.

Why we inspected: This was a scheduled inspection based on the previous rating. Due to the history of the service we brought the inspection forward slightly to ensure improvements were being sustained.

Follow up: We will continue to monitor the service to make sure people receive safe, compassionate, high quality care. Further inspections will be planned for future dates in line with our inspection programme.

Inspection areas

Safe

Good

Updated 28 March 2019

The service was safe

Details are in our Safe findings below.

Effective

Good

Updated 28 March 2019

The service was effective

Details are in our Effective findings below.

Caring

Good

Updated 28 March 2019

The service was caring

Details are in our Caring findings below.

Responsive

Good

Updated 28 March 2019

The service was responsive

Details are in our Responsive findings below.

Well-led

Good

Updated 28 March 2019

The service was well-led

Details are in our Well-Led findings below.