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The Evergreens Care Centre Good

The provider of this service changed - see old profile

All reports

Inspection report

Date of Inspection: 11 December 2012
Date of Publication: 3 January 2013
Inspection Report published 3 January 2013 PDF

Overview

Inspection carried out on 11 December 2012

During a routine inspection

We found that people were given appropriate information and support regarding their care or treatment.

We spoke with nine people and four relatives to find out their opinions of what the care and support was like at the home. People and relatives told us they were happy with the care and treatment at the home. One relative with whom we spoke informed us, �X has been here for two and half years. The care is excellent � and if it wasn�t I would tell you.� We concluded that people�s needs were assessed and care and treatment was planned and delivered in line with their individual care plan.

People told us that there was enough equipment to meet their needs at the home. One person commented, �I�ve got this special cushion that I sit on which is good.� We concluded that there was enough equipment to promote the health, independence and comfort of people who used the service.

We found that appropriate checks were undertaken before staff began work at the service. A relative told us, �All the staff are lovely, it�s as though they have all been handpicked.�

People and relatives told us they felt able to raise concerns or comments about the service with staff. We concluded that complaints were investigated and resolved, where possible, to their satisfaction.