Moorend Place

Updated 28 August 2020

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

This was a targeted inspection looking at the infection control and prevention measures the provider has in place. As part of CQC’s response to the coronavirus pandemic we are conducting a thematic review of infection control and prevention measures in care homes.

This inspection took place on 11 August 2020 and was announced. The service was selected to take part in this thematic review which is seeking to identify examples of good practice in infection prevention and control.

Updated 28 August 2020

About the service

Moorend Place is a nursing home that provides care for up to 58 older people. It is a purpose built care service. At the time of our inspection 47 people were living at the service.

People’s experience of using this service and what we found

There was a strong, visible person-centred culture. The service ensured staff in all roles were highly motivated and offered care and support that was exceptionally compassionate and kind. All the people, relatives and staff spoken with gave us positive feedback about the caring nature of the service and quality of the staff and care. The written compliments received from relatives also showed the care and support was exceptionally compassionate and kind.

People spoken with told us they felt safe. People had individual risk assessments in place so staff could identify and manage any risks appropriately. Safeguarding procedures were robust and staff understood how to safeguard people. Systems were in place to make sure managers and staff learn from events such as incidents, concerns and investigations.

There were enough staff to ensure people’s care and support needs were met. The provider completed appropriate pre-employment checks for new staff, to check they were suitable to work at the service. Staff had undertaken training which was regularly updated to ensure they had the skills and knowledge to support people effectively.

Medicines were managed safely at the service. The service was clean and had a welcoming homely atmosphere.

Respect for privacy and dignity was at the heart of the service’s culture and values. We saw this was fully embedded in everything the service and staff did. People, relatives and staff felt respected, listened to, and influential.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

People were satisfied with the quality of food provided and told us their preferences and dietary needs were accommodated. People were encouraged and supported to engage in activities within the community.

Staff spoken with made very positive comments about the staff team and registered manager. There were planned and regular checks completed at the service to check the quality and safety of the service provided. There was a robust complaints process in place at the service.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk.

Rating at last inspection

At our last inspection Moorend Place was rated good (report published 28 September 2017).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor intelligence we receive about the service until we return to visit as per our re-inspection programme. If any concerning information is received we may inspect sooner.