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Alexandra View Care Centre Good

The provider of this service changed - see old profile

Inspection Summary


Overall summary & rating

Good

Updated 3 January 2020

About the service

Alexandra View Care Centre provides care and accommodation for up to 68 people with nursing care needs and people who are living with dementia. At the time of the inspection the service supported 49 people.

People’s experience of using this service and what we found

People felt safe and secure living in the home. People and their relatives were happy with the service and had good relationships with staff members. Comments included, “They are very caring” and “Kind. Very much so, they all have a lot of time for [family member].”

Staff safeguarded people from abuse and risks to people’s safety were assessed and managed. There were enough staff to meet people’s needs and safer recruitment procedures were in place. Medicines were administered and managed safely. The provider learned from previous accidents and incidents to reduce future risks. The premises were well maintained, clean and tidy.

Assessments of people’s needs were completed before they moved into Alexandra View Care Centre to ensure the service could effectively support them. Staff received regular training, supervisions and annual appraisals. People were supported with their nutritional needs and to access health care services to maintain their health. People were supported to have maximum choice and control of their lives, and staff supported them in the least restrictive way possible. The policies and systems in the service supported this practice.

People were well cared for, respected and supported in a dignified manner. Staff promoted people’s independence by encouraging them to care for themselves, where possible. People’s personal information was kept secure and they were supported to access advocacy services, when needed.

People had person-centred care plans in place. Staff knew how to communicate with people effectively and communication needs were detailed in care records. People and relatives had no complaints about the service but knew how to raise concerns. Complaints were investigated and actioned. The service organised a wide range of activities for people to enjoy both inside the home and in the local community.

People and relatives were complimentary about the service and felt it was well managed. A relative said, “I think things have changed for the better.” An effective quality assurance process was in place. People and relatives were regularly consulted about the quality of the service via meetings and surveys. Staff were involved in the ongoing development and improvement of the service through regular meetings.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk.

Rating at last inspection

The last rating for this service was requires improvement (published 23 November 2018).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas

Safe

Good

Updated 3 January 2020

The service was safe.

Details are in our safe findings below.

Effective

Good

Updated 3 January 2020

The service was effective.

Details are in our effective findings below.

Caring

Good

Updated 3 January 2020

The service was caring.

Details are in our caring findings below.

Responsive

Good

Updated 3 January 2020

The service was responsive.

Details are in our responsive findings below.

Well-led

Good

Updated 3 January 2020

The service was well-led.

Details are in our well-led findings below.