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Newport Residential Care Limited Outstanding

The provider of this service changed - see old profile

Inspection Summary

Overall summary & rating


Updated 25 January 2020

About the service

Newport Residential Home is a care home. it is registered to provide accommodation and personal care for up to 31 people and predominantly supports people living with mental health needs. At the time of the inspection there were 29 people living at the service.

The home was split into two inter-connecting units. Younger adults with mental health needs were supported in the main, upper part of the home, whilst older adults with mental health needs, some of whom were living with dementia, were cared for in the lower part of the home.

People’s experience of using this service and what we found

The service was exceptionally well managed and consistently achieved very positive outcomes for people.

Care and support were provided in a highly personalised way. Innovative, therapeutic activities had been designed, and used successfully, to enrich people’s lives by supporting them to achieve individual goals and aspirations.

Staff consistently went the extra mile by supporting people to achieve their goals and aspirations in their own time. This enabled them to provide exceedingly compassionate care to people at the end of their lives, while also supporting their loved ones.

Staff had been inspired to provide high quality care and support by a registered manager who health and social care professionals described as “outstanding”. They had cultivated an exceptionally person-centred culture that encouraged people “to be the best they can be”.

The service had forged strong relationships with specialist health and social care professionals. These were built on mutual respect and had helped ensure people received the best possible support when their mental health deteriorated.

People experienced safe care. Risks to people were identified and managed safely by staff who understood their responsibilities to protect people from abuse and avoidable harm.

Staff were recruited safely, and sufficient numbers were employed to ensure people's care and social needs were met.

People received their medicines safely, as prescribed, from staff who had completed the required training and had their competency assessed.

High standards of cleanliness were maintained throughout the home, which reduced the risk of infection.

Staff felt valued and very well supported through a system of effective training, supervision and appraisal. Staff consistently delivered care in accordance with people's care plans and recognised best practice.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Staff consistently treated people with compassion, kindness, dignity and respect.

For more details, please see the full report which is on the CQC website at

Rating at last inspection

The last rating for this service was good (published 23 June 2017).

Why we inspected

This was a planned inspection based on the previous rating.

You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Newport Residential Home on our website at

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas



Updated 25 January 2020

The service was safe.

Details are in our safe findings below.



Updated 25 January 2020

The service was effective.

Details are in our effective findings below.



Updated 25 January 2020

The service was caring.

Details are in our caring findings below.



Updated 25 January 2020

The service was exceptionally responsive.

Details are in our responsive findings below.



Updated 25 January 2020

The service was exceptionally well-led.

Details are in our well-Led findings below.