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SureCare Coventry & South Warwickshire Good Also known as Godiva Care Services Ltd

Inspection Summary


Overall summary & rating

Good

Updated 30 October 2020

This report was created as part of a pilot which looked at new and innovative ways of fulfilling CQC’s regulatory obligations and responding to risk in light of the Covid-19 pandemic. This was conducted with the consent of the provider. Unless the report says otherwise, we obtained the information in it without visiting the Provider.

About the service

SureCare Coventry & South Warwickshire is a domiciliary care agency which is registered to provide personal care and support to people in their own homes. Support is provided to children, younger adults and older people, living with mental health support needs, physical and sensory impairments and learning disabilities. At the time of our inspection the service was supporting 25 people.

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.

People’s experience of using this service and what we found

People and relatives were very satisfied with the service provided and the way the service was managed. The registered manager and staff shared a passion to provide individualised, responsive care and worked in partnership with people, relatives and other professionals to achieve this.

Relatives had confidence in staff’s ability to deliver care safely. People received their care calls at the times they expected, for the length of time agreed and from staff they knew. Medicines and risk associated with people’s care was well-managed, and in- line with legislative requirements and best practice guidelines. Staff followed good infection prevention and control practices to keep people and themselves safe.

The registered manager and staff worked within the requirements and principles of the Mental Capacity Act 2005. Staff understood the importance of gaining consent from people. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

The service was able to demonstrate how they were meeting the underpinning principles of Right support, right care, right culture. The service provided was tailored to each person’s needs and designed to maximise choice and control. People’s rights were respected, promoted and upheld. The registered manager and staff worked flexible to ensure good outcomes for people and their families.

People and relatives described staff as trustworthy, caring and considerate. Staff had a very good understanding of people’s needs and what was important to them. Staff used a range of communication methods to ensure people were able to express their views and be involved in making decisions about their care. People’s care plans were personalised, detailed and up to date. This meant staff had the information they needed to provide care safely.

People, relatives and staff spoke highly of the registered manager describing them as, ‘always accessible, easy to talk to, supportive and responsive’. Relatives felt able to raise issue with the registered manager and were confident these would be addressed. Staff felt supported and valued by the management team. The management team completed regular checks to monitor the quality and safety of service provided. People, relatives and staff were encouraged to share their views about the service to drive forward improvements. Relative’s told us their consistently positive experiences meant they would recommend the service.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was Good (published 18 November 2017).

Why we inspected

This was a planned pilot virtual inspection. The report was created as part of a pilot which looked at new and innovative ways of fulfilling CQC’

Inspection areas

Safe

Good

Updated 30 October 2020

The service was safe.

Details are in our safe findings below.

Effective

Good

Updated 30 October 2020

At our last inspection we rated this key question good. We have not reviewed the rating at this inspection. This is because we have not reviewed all of the key lines of enquiry (KLOEs) in relation to effective.

Caring

Good

Updated 30 October 2020

At our last inspection we rated this key question good. We have not reviewed the rating at this inspection. This is because we have not reviewed all of the key lines of enquiry (KLOEs) in relation to caring.

Responsive

Good

Updated 30 October 2020

At our last inspection we rated this key question good. We have not reviewed the rating at this inspection. This is because we have not reviewed all of the key lines of enquiry (KLOEs) in relation to responsive.

Well-led

Good

Updated 30 October 2020

The service was well-led.

Details are in our well-Led findings below.