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The Kingfisher Care Home Good

Inspection Summary

Overall summary & rating


Updated 13 February 2020

About The service

The Kingfisher Care Home is registered to provide personal care for up to 20 people. Accommodation is on two floors with a stair lift for access between the floors. There are two lounges, a large dining room and a garden for people to use. At the time of the inspection there were 18 living at the home.

People’s experience of using this service and what we found

People were protected from the risk of abuse and harm by staff who understood how to recognise and respond to any concerns. Staff were recruited safely. In addition, people told us sufficient staff were available to support them when required. Medicines were managed safely and administered by staff who received training. Infection control systems and audits continued to ensure a clean environment.

The registered manager ensured staff received training that met their needs and supported people who lived at Kingfisher Care Home. People received support with their healthcare needs promptly. Comments about meal provision were all positive. For example, one person said, “Cannot complain, very good choice of meals and snacks and cups of tea are on hand whenever you want.” People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People told us how staff were kind, caring and treated them well. Information about local advocacy services was available, to ensure people could access support to express their views if required.

People's communication needs had been assessed so staff were aware how to understand and communicate with them. An activity co ordinator was employed to ensure people were able to follow their interests and hobbies. People knew how they could raise concerns about the service and were confident complaints would be responded to in a timely manner.

The owner and registered manager were clear about their roles and provided care which resulted in good outcomes for people. They worked in partnership with a variety of agencies to ensure people’s health and social needs were met. The service used a variety of methods to assess and monitor the quality of care they delivered.

For more details, please see the full report which is on the CQC website at

Rating at the last inspection

The last rating for this service was good (published 30 March 2017)

Why we inspected

This was a planned inspection based on the previous rating

Follow up: The next scheduled inspection will be in keeping with the overall rating. We will continue to monitor information we receive from and about the service. We may inspect sooner if we receive concerning information about the service.

Inspection areas



Updated 13 February 2020

The service was safe

Details are in our safe findings below.



Updated 13 February 2020

The service was effective

Details are in our effective findings below.



Updated 13 February 2020

The service was caring

Details are in our caring findings below.



Updated 13 February 2020

The service was responsive

Details are in our responsive findings below.



Updated 13 February 2020

The service was well-led

Details are in our well-led findings below