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Archived: True Care

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Reports


Inspection carried out on 22 November 2011

During an inspection in response to concerns

We received information about people’s concerns with the service and the support being provided. Health care professionals told us about their individual experiences. Concerns had been raised within the local safeguarding forum following an alert being made. The local authority was in contact with the service about their concerns and the improvements needed to be made.

The concerns related to record keeping, missed calls and liaising with other professionals.

Inspection carried out on 6 September 2011

During a routine inspection

People and their supporters told us that they were happy with the care provided by Truecare. They told us that they were involved in the day to day decision making, although we saw that some care plans had not been signed as agreed by the person or a representative from Truecare.

People said that their privacy and dignity was respected. People spoke positively about the staff. They said that they were competent, well trained and that they felt safe. One person summed up the various comments received by saying “they have been marvellous and would do anything for me.” Systems were in place to induct, train and supervise staff. Within training records we saw that some staff were in need of attending refresher training in safeguarding of vulnerable people.

We saw that staff maintained daily records and clear guidelines on how support should be delivered, were in place. However, we noted that some care plans lacked information about the person’s medical condition. There was insufficient information relating to some aspects of a person’s care. For example care plans did not detail who took responsibility for the management of a person’s diabetes.

Quality assurance systems were in place and views of people were canvassed.