22 November 2011
During an inspection in response to concerns
The concerns related to record keeping, missed calls and liaising with other professionals.
The concerns related to record keeping, missed calls and liaising with other professionals.
People said that their privacy and dignity was respected. People spoke positively about the staff. They said that they were competent, well trained and that they felt safe. One person summed up the various comments received by saying 'they have been marvellous and would do anything for me.' Systems were in place to induct, train and supervise staff. Within training records we saw that some staff were in need of attending refresher training in safeguarding of vulnerable people.
We saw that staff maintained daily records and clear guidelines on how support should be delivered, were in place. However, we noted that some care plans lacked information about the person's medical condition. There was insufficient information relating to some aspects of a person's care. For example care plans did not detail who took responsibility for the management of a person's diabetes.
Quality assurance systems were in place and views of people were canvassed.