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Archived: True Care

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All reports

Inspection report

Date of Inspection: 6 September 2011
Date of Publication: 6 October 2011
Inspection Report published 6 October 2011 PDF

Staff should be properly trained and supervised, and have the chance to develop and improve their skills (outcome 14)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by competent staff.

How this check was done

Our judgement

People receive support from staff that are properly inducted, trained and supervised.

Overall, we found that Truecare were meeting this essential standard.

User experience

People told us that they felt that the agency staff were competent to carry out their duties. One person commented “oh yes, they know what they are doing.” Another person told us “I haven’t met any carer that can’t do their duties.”

One relative said that they had confidence in the carers and that their family member was “treated nicely”.

Staff we spoke with were able to describe the care tasks they were expected to undertake. They knew how to gather more information if it was needed. One carer told us “I always ring the office before visiting a new person so that I know what their needs are, but we always have the care plan.”

Other evidence

We saw that new staff go through an induction period where they have training in manual handling and health and safety. The manager told us that she spends time with new staff going through policies and procedures. New staff work at least two shadow shifts with more experienced carers before they work alone. We were told that staff can have as long as they needed, until they felt that they are confident to work alone.

We saw that new carers completed a check list during their induction. This was signed off when both the staff member and the supervisor deemed them to be competent. Staff had work books to complete on various subjects. The manager told us that she was hoping to phase out the work books in the future and replace this with training sessions.

We noted that staff received regular training in first aid, health and safety, safeguarding, manual handling and basic food hygiene. As stated previously, it was noted that some staff needed to attend safeguarding training. We saw that first aid and health and safety training was planned for the following week. The manager said that staff gaining National Vocational Qualifications/ Diplomas had “slipped slightly” but this was an area they would be developing.

We saw records of staff supervision meetings. The manager said that she had introduced a ‘self assessment’ form for staff to complete prior to their supervision. She added that this enabled staff to raise any concerns or issues, which they may have found difficult to voice otherwise.

One staff member told us that they had an annual appraisal where they could discuss their personal development.

The manager said that it was difficult to get all of the carers in together to hold team meetings, due to work and family commitments. Although she added that at a recent meeting the attendance of staff had been very good.

One staff member commented “it can be difficult to get everyone together but we try to do it. If there are important messages the manager will send round a memo to everyone.”