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Archived: True Care

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All reports

Inspection report

Date of Inspection: 6 September 2011
Date of Publication: 6 October 2011
Inspection Report published 6 October 2011 PDF

People should be protected from abuse and staff should respect their human rights (outcome 7)

Meeting this standard

We checked that people who use this service

  • Are protected from abuse, or the risk of abuse, and their human rights are respected and upheld.

How this check was done

Our judgement

There are processes in place to prevent and minimise the risk of abuse. Some staff have not received training in safeguarding people, which could place people at risk.

Overall, we found that Truecare was meeting this essential standard but to maintain this we suggested some improvements are made.

User experience

People we spoke with told us that they felt safe and supported in their home. One person commented that they had never been let down by the agency. People we spoke with told us that either themselves of their relatives took responsibility for opening and locking doors and windows. However, the agency staff would undertake this task, if asked.

We asked if people knew how to raise a concern. People were able to describe the actions that they would take and who they would talk to. The manager told us that she felt that it was important that people had met the office staff and knew who they were talking to, if they needed to call. We were told that all incoming calls to the office were recorded for reference.

Other evidence

The manager told us that the agency was signed up to the local safeguarding protocols. She said that all staff are provided with a copy of the ‘No Secrets’ guidance during their induction period.

One member of staff told us that they had not yet attended safeguarding training, although they had worked for the agency for two years. However, they confirmed that they had a copy of the ‘No Secrets’ guidance. They explained that they would report it to the manager if they suspected abuse had taken place. The manager confirmed that any concerns would be reported to her in the first instance and she would take responsibility for making the safeguarding referral.

The manager told us about a recent safeguarding referral and how this had resulted in an Independent Mental Capacity Advocate (IMCA) being allocated to support the person who, it was agreed, lacked capacity.

Within the training matrix we saw that some staff were in need of attending safeguarding training. The manager confirmed that she would action this as soon as possible.