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Archived: Cedar Grange

The provider of this service changed - see old profile

Reports


Inspection carried out on 21 January 2014

During a routine inspection

In this report the name of a registered manager appears who was not in post and not managing the regulatory activities at this location at the time of the inspection. Their name appears because they were still a Registered Manager on our register at this time.

Due to people who lived in the home having a variety of communication needs we were not able to speak directly with everyone. During the day we sat with people who used the service, observed their daily activities and observed interactions between people who lived at the home and staff. We spoke with the manager and three members of staff. We reviewed documentation, including three care plans.

We checked the care records for three people who lived at the home and saw that they had been updated consistently so that staff had current information about the people they supported. We saw positive interactions between people who lived at the home and staff.

There were systems in place to promote the safe administration of medication; this ensured that people received the right medication at the right time.

The home was clean and well maintained. Quality audits had been carried out to monitor that systems in the home were being followed consistently and that people received safe and appropriate care.

Staff had been employed following robust recruitment procedures; this ensured that only people considered suitable to work with vulnerable people had been employed. Staff had received appropriate training.

Inspection carried out on 4 January 2013

During an inspection to make sure that the improvements required had been made

At the previous inspection of the home in September 2012 we issued three compliance actions. The providers submitted an action plan to tell us how they had become compliant with these outcomes.

At this inspection we reviewed the information held at the home and spoke to the registered manager, the quality manager, two members of staff, two people who lived at the home and a relative. This was to help us reach a decision about the improvements made by the home. We found that they were now compliant with the outcomes assessed.

We observed that staff treated people who lived at the home with respect. The interactions that we saw during the serving of lunch promoted privacy and dignity and people were encouraged and assisted to eat their meals.

The people we spoke with told us that they were satisfied with the care they received. They told us that staff were polite and that they were confident they would help with any concerns or queries they had. The relative we spoke with told us that they were kept informed of any matters pertaining to their relatives care and that they were always made welcome at the home.

We observed that there were sufficient numbers of staff on duty to meet the needs of people who lived at the home.

We checked a variety of records and found that these were complete and had been kept up to date. This meant that staff had up to date information available to ensure that they provided appropriate care.

Inspection carried out on 13 September 2012

During a themed inspection looking at Dignity and Nutrition

People told us what it was like to live at this home and described how they were treated by staff and their involvement in making choices about their care. They also told us about the quality and choice of food and drink available. This was because this inspection was part of a themed inspection programme to assess whether older people living in care homes were treated with dignity and respect and whether their nutritional needs were met.

The inspection team was led by a Care Quality Commission (CQC) inspector joined by an Expert by Experience who has personal experience of using or caring for someone who uses this type of service and a practising professional.

We used the Short Observational Framework for Inspection (SOFI). SOFI is a specific way of observing care to help us understand the experience of people who could not talk with us.