Park House Surgery

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

We looked for evidence the practice involved patients and treated them with compassion, kindness, dignity, and respect. At our last assessment, we rated this key question as good. At this assessment, the rating remains the same.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The practice was exceptional at treating patients with kindness, empathy, and compassion and in how they respected patient’s privacy and dignity. Staff always treated colleagues from other organisations with kindness and respect.

The practice always treated patients with kindness, empathy and compassion and respected their privacy and dignity. Staff treated colleagues from other organisations with kindness and respect.

The practice had arrangements to promote patient’s privacy. The practice performed better than the national average in the results of the 2025 National GP Patient Survey. This showed patients felt listened to and felt they were treated with kindness. For example, 84% of respondents to the survey felt the healthcare professional at their last appointment was good at treating them with care and concern, compared to a national average of 86%. From January 2026 to June 2026, Friends and Family Test feedback showed that the majority of patients reported a positive experience, with 94% rating the service as good or very good (70% very good (654 responses) and 24% good (227 responses)). A small number of patients rated their experience as neutral 3% (26 responses) or poor 3% (27 responses), and 0% (3 responses) selected ‘don’t know’.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Independence, choice and control during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.