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Barmat Healthcare Limited

Overall: Good

Jhumat House, 160 London Road, Barking, Essex, IG11 8BB (020) 8214 1170

Provided and run by:
Barmat Healthcare Limited

All Inspections

5 May 2022

During a monthly review of our data

We carried out a review of the data available to us about Barmat Healthcare Limited on 5 May 2022. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.

This could change at any time if we receive new information. We will continue to monitor data about this service.

If you have concerns about Barmat Healthcare Limited, you can give feedback on this service.

12 April 2021

During an inspection looking at part of the service

About the service

This service is a domiciliary care agency and is based in the London Borough of Barking & Dagenham. The service provides personal care to adults in their own homes. Not everyone who used the service received personal care. The Care Quality Commission (CQC) only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.

People’s experience of using this service and what we found

People had received their medicines as prescribed. Staff had received a competency assessment following their medicines training and a medicine support plan was in place, which included information on how to support people with medicines.

Quality assurance systems were in place to identify shortfalls and take prompt action to ensure people always received safe care, which included audits of medicines. Spot checks had been carried out to check if staff followed care standards. The outcomes of spot checks were communicated to staff.

Risk assessments had been carried out to ensure people received safe care. Pre-employment checks such as references had been sought to ensure staff were suitable to support people. Systems were in place to monitor staff time-keeping and prevent infections.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection and update

The previous rating for this service was requires improvement (published 17 January 2018) and there were breaches of regulation. CQC had issued requirement notices for Regulation 12 (safe care and treatment) of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014.

Why we inspected

We undertook a focused inspection to review the key questions of safe and well-led to check if the service was compliant with the requirement notices issued at the last comprehensive inspection and to see if improvements had been made.

No areas of concern were identified in the other key questions. We therefore did not inspect them. Ratings from previous inspections for those key questions were used in calculating the overall rating at this inspection.

The overall rating for the service has changed from Requires Improvement to Good. This is based on the findings at this inspection.

You can read the report from our last inspection, by selecting the ‘all reports’ link for Barmat Healthcare Limited on our website at www.cqc.org.uk.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

13 December 2017

During a routine inspection

We carried out an announced inspection of Barmat Healthcare Limited on 13 December 2017. This service is a domiciliary care agency. It provides personal care to older people living in their own houses and flats. At the time of the inspection, the service supported a limited number of people with personal care. This was the first inspection of the service since they registered with the Care Quality Commission (CQC).

The service had a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are 'registered persons'. Registered persons have legal responsibility for meeting the legal requirements in the Health and Social Care Act 2008 and the associated regulations on how the service is managed.

Medicines were not being managed safely. Medicines as needed (PRN) had not been recorded accurately. A person had not been receiving a prescribed medicine. Staff had been trained in how to administer medicines safely. We found that medicine competency checks to ensure staff were able to safely administer medicines, were not carried out by the registered manager.

Spot checks had been carried out to observe staff performance to ensure people received the required care and support. However, the outcome and findings of the spot checks had not been recorded. The quality assurance system in place was not effective in identifying the shortfalls we found with medicines and record keeping during the inspection.

Risks had been identified and information had been included on how to mitigate risks to ensure people received safe care. Staff were aware of how to identify abuse and knew who to report abuse to, both within the organisation and outside the organisation. Pre-employment checks had been carried out to ensure staff were fit and suitable to provide care and support to people safely. Staff told us they had time to provide person centred care and had enough staff to support people. There were systems in place to reduce the risk and spread of infection. Staff had been trained on infection control and were provided with personal protection equipment to ensure risks of infection were minimised when supporting people.

Staff had received training required to perform their roles effectively. People were cared for by staff who felt supported. Staff had been trained on the Mental Capacity Act 2005 and knew the principles of the act. People’s care and support needs were assessed regularly for effective outcomes. The service worked with health professionals if there were concerns about people’s health. Staff could identify the signs people gave when they were not feeling well and knew how to raise any concerns.

People told us that staff were caring, they had a positive relationship with them and their privacy and dignity were respected. People were involved with making decisions about their care.

Care plans were person centred and detailed people’s preferences, interests and support needs. People knew how to make complaints and staff were aware of how to manage complaints.

Staff told us the culture within the service was open and transparent and told us the service was well-led. People and staff were positive about the registered manager. People’s feedback was sought from review meetings.

We identified breaches of regulation relating to medicines. You can see what action we have asked the provider to take at the back of the full version of this report.