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Archived: The Squirrels Good

The provider of this service changed - see old profile

Inspection Summary

Overall summary & rating


Updated 6 January 2016

The inspection took place on 9 November 2015 and was unannounced.

The Squirrels provides accommodation and personal care and is registered for up to 58 older people, some of whom have needs associated with dementia. On the day of our inspection, 43 people were using the service including two people on short stay visits.

There was a registered manager in place. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

The service had appropriate systems in place to keep people safe and staff followed these guidelines when they supported people. There were sufficient numbers of care staff available to meet people’s care needs and people received their medicine as prescribed and on time.

The provider had a robust recruitment process in place to protect people from the risk of avoidable harm. Staff had been recruited safely and had the skills and knowledge to provide care and support to people.

People were treated with kindness, compassion and warmth by staff who knew them well and who listened to their views and preferences. Their dignity and well-being was respected.

People’s health and emotional needs were assessed, monitored and met in order for them to live well. The service was individualised and person centred. The service worked closely with relevant health care professionals. People received the support they needed to have a healthy diet that met their individual needs.

People were able to raise concerns and give their views and opinions and these were listened to and acted upon. Staff received guidance about people’s care from up to date information about their changing needs.

There was a strong manager who was visible in the service and worked well together with the team. People were well cared for by staff who were supported and valued.

Management systems were in place to check and audit the quality of the service. The views of people were taken into account to make improvements and develop the service.

Inspection areas



Updated 6 January 2016

The service was safe.

There were enough staff who were recruited safely and with the correct skills to provide people with safe care.

People were safe and staff understood what they needed to do to protect people from abuse.

Systems and procedures to identify risks were followed so that those risks to people’s health and well-being were minimised.

People received their medicines safely.



Updated 6 January 2016

The service was effective.

Staff knew how to meet people’s day to day personal and health needs.

Staff received effective support and training to develop the skills they needed to carry out their roles and responsibilities.

Systems were in place to make sure the rights of people who may lack capacity to make decisions were protected. The Deprivation of Liberty Safeguards (DoLS) was in place and appropriately implemented.



Updated 6 January 2016

The service was caring.

Staff treated people individually and provided care and support with kindness and courtesy.

People were treated with respect and their privacy and dignity was maintained.

Staff were warm, caring and friendly and committed to the people they cared for



Updated 6 January 2016

The service was responsive.

People were involved in discussing their personal, health and social care needs with the staff. They had choice in their daily lives and their independence was encouraged.

Staff understood people’s interests and actively supported them to take part in activities that were meaningful to them.

There were processes in place to deal with any concerns and complaints appropriately.

People’s needs were met by staff who understood and followed guidance about their health and social care needs.



Updated 6 January 2016

The service was well-led.

The service was managed by a strong and effective team who demonstrated a commitment to providing a good quality service.

Concerns and issues could be raised and talked about in an open way.

There were systems in place to seek the views of people who used the service and use their feedback to make improvements.