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The provider of this service changed - see old profile

Inspection Summary

Overall summary & rating


Updated 13 October 2018

This inspection took place on 26 and 27 September 2018 and was unannounced.

The last inspection of the home was carried out in July 2017. At that inspection the home was rated requires improvement but no breaches of regulations were found. We found that the home had made considerable improvements in the quality of care provided to people but these improvements had not been in place long enough to demonstrate they were able to maintain them. At this inspection we found improvements had been sustained and we have rated the service good.

Since the last inspection the provider has changed the name of the home from Sherford Manor to Oake Meadows Care Home. All other parts of the registration remain the same.

Oake Meadows Care Home is a ‘care home’. People in care homes receive accommodation and nursing or personal care as a single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

Oake Meadows is registered to accommodate up to 105 people. However, the provider has informed us they are not able to accommodate more than 80 people as some rooms previously designed as double rooms are now for single occupancy.

Oake Meadows Care Home specialises in the care of older people living with dementia. The home is divided into three separate units - Rose provided care to people who had personal care needs, Redwood and Sutherland cared for people who had nursing care needs. At the time of the inspection an upstairs area of the building was closed off and there were 54 people living at the home.

There is a registered manager in post who had been at the home for approximately 17 months. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

The registered manager was part of a management team who had worked with the provider to plan and action continual improvements to the care and support people received. They involved people, visitors and staff to make sure improvements made were in accordance with people’s wishes and needs. One visitor told us, “I see improvements every week. I would recommend this home to anyone now.”

Improvements had been made to make sure care provided was person centred and respected people’s lifestyle choices. People made choices about their daily routines as far as they were able. One member of staff said, “It’s much better than when I started here. There’s a nicer atmosphere and we try to give people choices about everything.”

Improvements had been made to the environment to make sure it was comfortable and safe for people. Specific colours had been used to provide an environment which supported people living with dementia and there was some signage to help people to orientate themselves and move around independently. Further improvements were planned to make sure the environment was interactive and supported people living with dementia.

People received safe care and looked relaxed and happy with the staff who supported them. Where individual risks were identified, action was taken to minimise these risks whilst encouraging people to maintain their independence.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible. The policies and systems in the service supported this practice. Staff worked in accordance with up to date guidance to make sure people’s legal rights were protected.

People were cared for by staff who were kind and patient. One person said, “They are all kind and caring.” Another person told us, “Staff are smiley.” Throughout the inspection we saw staff showed consideration and affection for the people who lived at the home.


Inspection areas



Updated 13 October 2018

The service was safe.

Risks of abuse to people were minimised because the provider had systems and processes which helped to protect people.

People were supported by adequate numbers of staff to keep them safe.

People received their medicines safely from trained and competent staff.



Updated 13 October 2018

The service was effective.

People received effective care and support from staff who had the skills and experience to meet their needs.

People received food and drink in accordance with their needs and preferences.

Staff knew how to support people who lacked the mental capacity to make decisions for themselves.



Updated 13 October 2018

The service was caring.

People were cared for by staff who were friendly, kind and caring.

People�s privacy and dignity was respected.

People, or their representatives, were involved in decisions about the care they received.



Updated 13 October 2018

The service was responsive.

Staff supported people to make choices about their day to day lives and staff respected people�s personal routines and lifestyle choices.

People had opportunities to take part in a range of activities according to their abilities and interests.

People could be confident that any complaints made would be fully investigated and addressed.



Updated 13 October 2018

The service was well led.

People benefitted from a management team who were committed to making ongoing improvements to the care and support people received.

People lived in a home where the provider monitored standards and ensured improvements were embedded into every day practice.

Staff felt well supported which created a happy atmosphere for people.