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Inspection Summary

Overall summary & rating


Updated 6 June 2019

About the service:

Hollies is a ‘care home’ which provides personal care and nursing for up to 58 people, some of who may be living with dementia. At the time of inspection there were 49 people residing at the home.

People’s experience of using this service:

Staff were highly skilled and had a natural aptitude to give reassurance and comfort to people living in the home. They treated people with the utmost dignity and respect when helping them with daily living tasks. There was an excellent understanding of seeing each person as an individual, with their own specific needs.

People were protected from avoidable harm and abuse by staff members, who understood their role and responsibility in relation to safeguarding and keeping them safe. Safe recruitment practices were followed to make sure, as far as possible, that people were protected from staff being employed who were not suitable.

People were assisted to take their prescribed medicines safely by staff who were assessed as competent to do so. Where people required their medicines at a specific time or with food, this need was met. Storage and handling of medicine was managed appropriately.

People benefited from a home that was light, spacious and free of malodours. The registered manager advised they would be reviewing best practice on how to ensure they can make the environment more dementia friendly.

People's needs were assessed and their care delivered in accordance with appropriate guidance and best practice. The provider worked with other services to ensure consistent care. Staff received the training and support they needed to carry out their roles effectively. People received appropriate support to attend healthcare appointments, to remain healthy and to eat and drink well.

People who lived at Hollies received care from a staff team who were passionate about delivering a high-quality, person-centred service. People's care and support met their needs and reflected their preferences. The provider upheld people's human rights. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible.

The service was well-managed by a registered manager, who provided clear and direct leadership. Good communication was maintained between the registered manager and the staff team. There were systems to assess the quality of the service and promote continuous improvement. People, staff and relatives were involved in improving and developing the service.

Rating at last inspection:

The service was last inspected on 20 September 2016 and was rated Good (report published on 20 October 2016).

Why we inspected:

This was a planned comprehensive inspection based on rating of the last inspection.

Follow up:

We will continue to monitor intelligence we receive about the service until we return to visit as per our re-inspection programme. If any concerning information is received, we may inspect sooner.

For more details, please see the full report which is on the CQC website at

Inspection areas



Updated 6 June 2019

The service was safe

Details are in our Safe findings below.



Updated 6 June 2019

The service was effective

Details are in our Effective findings below.



Updated 6 June 2019

The service was exceptionally caring.

Details are in our Caring findings below.



Updated 6 June 2019

The service was responsive

Details are in our Responsive findings below.



Updated 6 June 2019

The service was well led.

Details are in our Well led findings below.