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Inspection Summary


Overall summary & rating

Good

Updated 7 December 2017

The inspection took place on 8 and 9 August 2017 and was unannounced.

Kings Court is a care home for up to 38 people. It provides care and support to people over the age of 65 years living with dementia. At the time of our visit there were 24 people at the home. The home has a range of communal areas and well maintained accessible gardens.

The home had a registered manager in place. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People were protected from risks to their health and wellbeing. Up to date plans were in place to manage risks, without unduly restricting people’s independence.

People said they felt safe at the service and knew who they would speak to if they had concerns. The service followed the West Sussex safeguarding procedure, which was available to staff. Staff knew what their responsibilities were in reporting any suspicion of abuse.

People were treated with respect and their privacy was promoted. Staff were caring and responsive to the needs of the people they supported. People's health and well-being was assessed and measures put in place to ensure people's needs were met in an individualised way.

People’s medicines were managed safely. People had enough to eat and drink throughout the day and night. The mealtime was an inclusive experience.

There was an open and friendly culture combined with a dedication to providing the best possible care to people. Staff were approachable, knowledgeable, professional and keen to talk about their work. The atmosphere in the home was happy and calm. People were engaged and occupied; they interacted and chatted with each other. Every person we spoke to was complimentary about the caring nature of the staff.

Staff received training to enable them to do their jobs safely and to a good standard. They felt the support received helped them to do their jobs well.

There were enough staff on duty to support people with their assessed needs. The registered manager considered people’s support needs when completing the staffing rota and staffing levels were calculated appropriately. The registered manager followed safe recruitment procedures to ensure that staff working with people were suitable for their roles.

People benefited from receiving a service from staff who worked well together as a team. The registered manager and the staff team took pride in their work and were looking for ways to improve the service. Staff were confident they could take any concerns to the management and these would be taken seriously. People were aware of how to raise a concern and were confident appropriate action would be taken.

The premises and gardens were well maintained. All maintenance and servicing checks were carried out, keeping people safe. People were able to contribute to improve the service. People had opportunities to feedback their views about the home and quality of the care they received.

Inspection areas

Safe

Good

Updated 7 December 2017

The service was safe

Risks to people had been assessed and appropriate measures were in place to manage the risk, without unduly restricting people’s independence.

There were sufficient numbers of staff to provide care and meet people’s individual needs in an unhurried manner.

Staff understood their responsibilities to protect people from abuse.

People told us they felt safe living at the home.

People medicines were administered safely.

Effective

Good

Updated 7 December 2017

The service was effective.

Staff received the training, support and supervision they needed to be able to provide safe and effective care.

Staff adhered to the Mental Capacity Act 2005 code of practice and supported people in line with their deprivation of liberty safeguard authorisations.

People were supported to have enough to eat and drink. People enjoyed their meals and each other’s company.

People health needs were assessed and monitored and appropriate referrals were made to other professionals, where necessary.

Caring

Good

Updated 7 December 2017

The service was caring.

People were supported by staff who were committed to providing quality care. Staff were quick to help and support people.

People were treated with kindness and respect; their dignity and privacy were upheld.

There was a friendly and relaxed atmosphere in the service with good conversation and rapport between staff and people.

Responsive

Good

Updated 7 December 2017

The service was responsive to people’s needs.

People’s care was delivered in a person centred way.

People were occupied and stimulated at the home.

People were encouraged to raise concerns.

Well-led

Good

Updated 7 December 2017

The service was well-led.

The registered manager provided strong, clear leadership and ensured there was a person-centred culture.

Staff told us they were well managed, were treated with respect and were listened to. Morale was high.

Systems were in place to effectively monitor the quality and safety of the service.

There was an open culture in the service, focussing on the people who used the service. Staff felt comfortable to raise concerns if necessary.