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Inspection Summary

Overall summary & rating


Updated 10 April 2020

About the service

Cameron House is a residential care home providing personal and nursing care to 33 people aged 65 and over at the time of the inspection. The service can support up to 44 people.

Cameron House is one building set over two floors. There are two double bedrooms with the rest being single rooms. All rooms have ensuite toilet and hand basin facilities.

People’s experience of using this service and what we found

People and relatives told us staff were caring and respectful. They said staff were very dedicated and organised. Relatives spoke highly of the registered manager and deputy manager and said the communication with service was good.

The mealtime experience was positive. People chose where they wanted to dine. Staff were attentive to people’s needs and offered choice of meals and beverages. Staff were patient and treated people with dignity.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

The service had an activities co-ordinator who provided a varied programme of activities. On the day of the inspection, there was an entertainer who visited the service regularly. People were enjoying the singing and we observed staff interacting in a positive way with people.

Staff had received infection control training. The service was clean, tidy and odour free. Personal protective equipment was available to staff and we observed staff following infection control procedures.

Medicines were stored safely. Medicine stock and administration records reviewed were found to be correct, demonstrating people received their medicines as prescribed.

People had access to health and social care professionals. One professional told us that communication with the service was good and the staff were caring.

The registered manager had made improvements since the last inspection. They were enthusiastic and passionate about the service and maintaining standards of care. Audits were carried out by the registered manager and the area manager who visited regularly.

Safe staff recruitment process was followed, which included an induction programme and staff completed the Care Certificate. Staff received training through on-line and face to face sessions for practical courses. Staff meetings were held, and staff told us they felt supported by the registered manager.

For more details, please see the full report which is on the CQC website at

Rating at last inspection and update

The last rating for this service was requires improvement (published 13 March 2019) and there were two breaches of regulations. The provider completed an action plan after the last inspection to show what they would do and by when to improve. At this inspection we found improvements had been made and the provider was no longer in breach of regulations.

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about this service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas



Updated 10 April 2020

The service was safe.

Details are in our safe findings below



Updated 10 April 2020

The service was effective.

Details are in our effective findings below.



Updated 10 April 2020

The service was caring.

Details are in our caring findings below.



Updated 10 April 2020

The service was responsive.

Details are in our responsive findings below.



Updated 10 April 2020

The service was well-led.

Details are in our well-Led findings below.